<![CDATA[Notification when sending a bug report]]>Hi,

Is it possible to get an email notification when having sent a bug report ?
As the submit tab stays oppened and filled in my browser after sending the bug report I'm sometimes a bit confused;
e-mail maybe ?
Thanks
Mehdi
]]>https://community.troikatronix.com/topic/1361/notification-when-sending-a-bug-reportRSS for NodeTue, 09 Jun 2026 03:08:37 GMTSun, 13 Jul 2014 22:25:03 GMT60<![CDATA[Reply to Notification when sending a bug report on Sat, 17 Jan 1970 06:24:21 GMT]]>Dear @primaldivine and @DusX

The formatting problems with the automatically generated bug reports should be fixed now. I worked on it this morning.
You can see an example here: https://troikatronix.jitbit.com/helpdesk/Ticket/1351631
Best Wishes,
Mark
]]>https://community.troikatronix.com/post/11795https://community.troikatronix.com/post/11795Sat, 17 Jan 1970 06:24:21 GMT<![CDATA[Reply to Notification when sending a bug report on Tue, 15 Jul 2014 04:14:37 GMT]]>Good to know.

]]>https://community.troikatronix.com/post/11772https://community.troikatronix.com/post/11772Tue, 15 Jul 2014 04:14:37 GMT<![CDATA[Reply to Notification when sending a bug report on Sat, 17 Jan 1970 06:23:09 GMT]]>Cool! Thank you Mehdi

]]>https://community.troikatronix.com/post/11766https://community.troikatronix.com/post/11766Sat, 17 Jan 1970 06:23:09 GMT<![CDATA[Reply to Notification when sending a bug report on Sat, 17 Jan 1970 06:23:08 GMT]]>Dear All,

I've changed the system now so that the bug reports are sent directly to our help desk system. You should receive a confirmation email now that indicates a ticket has been opened on our system.
Thanks for the suggestion @keftaparty.
Best Wishes,
Mark
]]>https://community.troikatronix.com/post/11765https://community.troikatronix.com/post/11765Sat, 17 Jan 1970 06:23:08 GMT<![CDATA[Reply to Notification when sending a bug report on Mon, 14 Jul 2014 12:31:38 GMT]]>Okay, will put this forward as a suggestion.
thanks, Jamie

]]>https://community.troikatronix.com/post/11751https://community.troikatronix.com/post/11751Mon, 14 Jul 2014 12:31:38 GMT<![CDATA[Reply to Notification when sending a bug report on Mon, 14 Jul 2014 01:23:51 GMT]]>Hi Jamie,

I have the onscreen confirmation, but I sometimes get confused when in the middle of 20 tabs I find a crash report window. I am allways wondering if I only closed the confirmation tab or if I never posted the report. 
Maybe it's possible that the confirmation closes automatically the report page ?
Mehdi
]]>https://community.troikatronix.com/post/11732https://community.troikatronix.com/post/11732Mon, 14 Jul 2014 01:23:51 GMT<![CDATA[Reply to Notification when sending a bug report on Sat, 17 Jan 1970 06:21:40 GMT]]>@keftaparty
Hi Mehdi,
You should see an onscreen confirmation of sending the report. Example is attached. On my system in Firefox the confirmation appears in a new separate tab. If you don't see the confirmation splash at all, can you tell me what browser you are using and any other relevant details etc? .... and file a bug report ;) ...
You next receive a personal email response when the tech staff that has been assigned the ticket responds to it. The aim is for all tickets to have an initial response sent within 24 hours, which allows for timezone differences etc.
Jamie

ff906e-testbugreport.jpg

]]>https://community.troikatronix.com/post/11731https://community.troikatronix.com/post/11731Sat, 17 Jan 1970 06:21:40 GMT<![CDATA[Reply to Notification when sending a bug report on Sun, 13 Jul 2014 23:55:21 GMT]]>I am not 100% sure but the new ticketing system should do this when Jamie and/or Ryan pick the bug report up. You may not get an email or notification straight away though.

I am sure one of them will confirm this in due time. 
]]>https://community.troikatronix.com/post/11724https://community.troikatronix.com/post/11724Sun, 13 Jul 2014 23:55:21 GMT<![CDATA[Reply to Notification when sending a bug report on Sun, 13 Jul 2014 23:43:39 GMT]]>Yes it would be easier to track (and remember to verify when be bug is corrected).

Thanks.
]]>https://community.troikatronix.com/post/11723https://community.troikatronix.com/post/11723Sun, 13 Jul 2014 23:43:39 GMT