<![CDATA[Sentenal]]>Hi, I'm using a USB dongle for liscencing, I have Sentinel Runtime V. 6.65 installed. I think it's the latest version. My computer is set to never go to sleep and never put the hard drive to sleep. If I don't touch the computer for a couple of hours it reverts back to Demo mode. I saw this was a problem in the past do it get solved?

]]>https://community.troikatronix.com/topic/1876/sentenalRSS for NodeWed, 22 Apr 2026 22:56:48 GMTThu, 02 Apr 2015 23:45:37 GMT60<![CDATA[Reply to Sentenal on Tue, 02 Jun 2015 09:11:19 GMT]]>@primaldivine

Keep me abreast of the situation.
Best Wishes,
Mark
]]>https://community.troikatronix.com/post/15958https://community.troikatronix.com/post/15958Tue, 02 Jun 2015 09:11:19 GMT<![CDATA[Reply to Sentenal on Mon, 01 Jun 2015 08:30:46 GMT]]>OK

]]>https://community.troikatronix.com/post/15951https://community.troikatronix.com/post/15951Mon, 01 Jun 2015 08:30:46 GMT<![CDATA[Reply to Sentenal on Sun, 31 May 2015 14:05:03 GMT]]>@feinsinn  I am currently runnign some tests with it. I dont recommend installing it yet.
Will post back once we have tested it.

]]>https://community.troikatronix.com/post/15942https://community.troikatronix.com/post/15942Sun, 31 May 2015 14:05:03 GMT<![CDATA[Reply to Sentenal on Sun, 31 May 2015 09:01:37 GMT]]>Should Mac users install this new version?

]]>https://community.troikatronix.com/post/15941https://community.troikatronix.com/post/15941Sun, 31 May 2015 09:01:37 GMT<![CDATA[Reply to Sentenal on Sat, 30 May 2015 22:02:41 GMT]]>@mark
there is a new sentinel driver release.
http://sentinelcustomer.safenet-inc.com/DownloadNotice.aspx?dID=8589945156 (Mac)
Versions:

  • aksusbd: 7.32.1.50294
  • hasplmd: 17.2.1.51261
    I am working with a ticket for this, so will report back to this thread.

@craigw
can I ask you to file a support request for this issue at this link? That way I can troubelshoot this with you directly over email thorugh the technical support ticketing system.
http://troikatronix.com/support/isadora/

thanks, primaldivine

]]>https://community.troikatronix.com/post/15936https://community.troikatronix.com/post/15936Sat, 30 May 2015 22:02:41 GMT<![CDATA[Reply to Sentenal on Sat, 18 Apr 2015 09:55:07 GMT]]>Dear Craig,

I'm terribly sorry. I was working at a festival this week and wasn't checking the forum regularly. I will send you the temp license as soon as I get back to Berlin. (At an airport right now.)
I've setup a reminder in my calendar so I won't forget.
Best,
Mark
]]>https://community.troikatronix.com/post/15518https://community.troikatronix.com/post/15518Sat, 18 Apr 2015 09:55:07 GMT<![CDATA[Reply to Sentenal on Wed, 15 Apr 2015 18:28:57 GMT]]>Still happening.... 5c8c48-screen-shot-2015-04-15-at-12.55.40-pm.png

]]>https://community.troikatronix.com/post/15503https://community.troikatronix.com/post/15503Wed, 15 Apr 2015 18:28:57 GMT<![CDATA[Reply to Sentenal on Tue, 07 Apr 2015 16:45:41 GMT]]>Yesterday all was good. However today it lost the connection again. So, Mark if you could, I think it's more safe to use a non USB version for now. So I guess I'll need a # for the registration.

Thanks
]]>https://community.troikatronix.com/post/15419https://community.troikatronix.com/post/15419Tue, 07 Apr 2015 16:45:41 GMT<![CDATA[Reply to Sentenal on Mon, 06 Apr 2015 20:47:13 GMT]]>Dear @craigw,

Yeah, it is. My guess is that it is related to the seemingly imminent convergence of all things Apple – meaning iPad/iPhone = Mac OS X. I mean, i guess it's good to be conscious of energy use, but you know, if you're on a desktop probably you're using it for the power it offers. Thus, defaulting to "App Nap" enabled certainly seems counterintuitive to me.
Please do report back if it solves the problem.
Best,
Mark
]]>https://community.troikatronix.com/post/15408https://community.troikatronix.com/post/15408Mon, 06 Apr 2015 20:47:13 GMT<![CDATA[Reply to Sentenal on Sat, 04 Apr 2015 13:08:15 GMT]]>It wasn't checked on my laptop, so I'm sure it's not on the work computer either. I'll do that Monday morning and that let you know how the day went.

Seems like a strange option.
Thanks.
]]>https://community.troikatronix.com/post/15341https://community.troikatronix.com/post/15341Sat, 04 Apr 2015 13:08:15 GMT<![CDATA[Reply to Sentenal on Sat, 04 Apr 2015 07:46:34 GMT]]>@craigw

Please select the Isadora application icon and hit cmd+i, check if you have tick marked "prevent app nap" and restart your mac. Does this solve your problem?

Best Michel

]]>https://community.troikatronix.com/post/15332https://community.troikatronix.com/post/15332Sat, 04 Apr 2015 07:46:34 GMT<![CDATA[Reply to Sentenal on Sat, 04 Apr 2015 03:51:41 GMT]]>Dear @craigw,

Yes, I guess that's true. OK. If you need me to create a temporary license to allow you to work until we get this sorted, PM me.
Best Wishes,
Mark
]]>https://community.troikatronix.com/post/15324https://community.troikatronix.com/post/15324Sat, 04 Apr 2015 03:51:41 GMT<![CDATA[Reply to Sentenal on Fri, 03 Apr 2015 20:33:43 GMT]]>Oh, we have to save as we go also.

]]>https://community.troikatronix.com/post/15322https://community.troikatronix.com/post/15322Fri, 03 Apr 2015 20:33:43 GMT<![CDATA[Reply to Sentenal on Fri, 03 Apr 2015 20:33:03 GMT]]>It seems that the ext output goes away in demo mode.

]]>https://community.troikatronix.com/post/15321https://community.troikatronix.com/post/15321Fri, 03 Apr 2015 20:33:03 GMT<![CDATA[Reply to Sentenal on Sat, 17 Jan 1970 12:41:16 GMT]]>Dear Craig,

If you are not actively editing the patch, why not just run the standard (non-USB) version of Isadora in demo mode? Is there a reason you need a fully enabled (i.e., save enabled) version for this? The only limitation of the demo is that it does not save.
Best Wishes,
Mark
]]>https://community.troikatronix.com/post/15314https://community.troikatronix.com/post/15314Sat, 17 Jan 1970 12:41:16 GMT<![CDATA[Reply to Sentenal on Fri, 03 Apr 2015 12:33:54 GMT]]>Oh, the actual computer is a new Mac mini running OS 10.10 and Isadora v 2.05. I use a Blackmagic box for the external output so all stops when it's bad. No one notices until it's needed. Thanks

]]>https://community.troikatronix.com/post/15312https://community.troikatronix.com/post/15312Fri, 03 Apr 2015 12:33:54 GMT<![CDATA[Reply to Sentenal on Fri, 03 Apr 2015 12:29:39 GMT]]>My boss is the operator so I try and check it about every hour or two. But sometimes two or three may go by without checking. Sometimes it says active and other times when reverts to demo it' s a full reboot. I was thinking about moving away from the usb key for this computer and downloading a standard Izzy app. That would solve my problem.

]]>https://community.troikatronix.com/post/15311https://community.troikatronix.com/post/15311Fri, 03 Apr 2015 12:29:39 GMT<![CDATA[Reply to Sentenal on Fri, 03 Apr 2015 05:38:32 GMT]]>Dear @craig,

I just checked these links
http://sentinelcustomer.safenet-inc.com/sentineldownloads/?s=GUI&c=End+User&p=Sentinel+HASP&o=Mac&t=all&l=all (Mac)
and
http://sentinelcustomer.safenet-inc.com/sentineldownloads/?s=GUI&c=End+User&p=Sentinel+HASP&o=Windows&t=all&l=all (Windows)
and it does seem that 6.65 is the latest version.
And yes, the problem you mention was something that I belief had been fixed. Your report is the first I've heard of this in quite some time.
But one important question that is not answered in your sig line: what version of Isadora are you using? Are you using 2.0? Or 1.3f06? Or? Obviously the bug that I fixed is not present in 1.3.1f06, only in 2.0.
Anyway, I guess we need to do another round of tests.
You say "a couple of hours" -- I assume that mean 2 or 3\. Is that right? (Just so we have a basic idea of how long we'd need to wait to see this.)
Best Wishes,
Mark
]]>https://community.troikatronix.com/post/15303https://community.troikatronix.com/post/15303Fri, 03 Apr 2015 05:38:32 GMT<![CDATA[Reply to Sentenal on Fri, 03 Apr 2015 03:45:11 GMT]]>What solved it on my sytem was a different usb hub. Have you connected it directely?

]]>https://community.troikatronix.com/post/15300https://community.troikatronix.com/post/15300Fri, 03 Apr 2015 03:45:11 GMT