<![CDATA[Missing CI actors]]>I installed the Isadora Core trial on a machine before realizing that Isadora USB key version had been purchased for that machine.  When I received the USB key, I just installed the USB version as well.  Now the USB version does not have any of the CI actors.  I put the other version in the trash and emptied the trash and restarted the machine, which obviously did not solve any problem.  Any suggestions?  Thanks.

]]>https://community.troikatronix.com/topic/545/missing-ci-actorsRSS for NodeSun, 13 Sep 2026 01:54:05 GMTTue, 12 Mar 2013 06:00:28 GMT60<![CDATA[Reply to Missing CI actors on Fri, 15 Mar 2013 01:48:31 GMT]]>Dear azs,

I know that this naming convention is confusing, but just because you have IsadoraCore USB does not mean that you have the Core Video Upgrade.
This is how it works:
Isadora (not Core) is for computers running 10.3.9 or earlier
Isadora Core is for computers running 10.4.0 or later
to get the Core Video actors you must purchase the Core Video upgrade for $25\. Neither your name nor email address show up in our user database; so I can't check this for sure. As suggested above, contact us via the page at [http://troikatronix.com/support/isadora/](http://troikatronix.com/support/isadora/) and we can check for you.
Best Wishes,
Mark

]]>https://community.troikatronix.com/post/6450https://community.troikatronix.com/post/6450Fri, 15 Mar 2013 01:48:31 GMT<![CDATA[Reply to Missing CI actors on Wed, 13 Mar 2013 00:58:31 GMT]]>@azs

The demo version always shows all CI actors, but as soon as you register Isadora and did not buy the additional core upgrades you will not see the CI actors anymore, although you have installed IsadoraCore. Please check your invoice to make sure that you really paid the extra $ 25.- for core video and another extra $ 25.- for core audio. If yes contact the support page as DusX mentioned.

Best
Michel

]]>https://community.troikatronix.com/post/6410https://community.troikatronix.com/post/6410Wed, 13 Mar 2013 00:58:31 GMT<![CDATA[Reply to Missing CI actors on Tue, 12 Mar 2013 07:21:20 GMT]]>I would suggest contacting support directly at this time:
http://troikatronix.com/support/isadora/

]]>https://community.troikatronix.com/post/6402https://community.troikatronix.com/post/6402Tue, 12 Mar 2013 07:21:20 GMT<![CDATA[Reply to Missing CI actors on Fri, 16 Jan 1970 18:37:50 GMT]]>I put the usb version in the trash and then reinstalled it.  When I first opened the application the CI objects were there.  Then when I registered the USB key and restarted the program, they were gone.

]]>https://community.troikatronix.com/post/6400https://community.troikatronix.com/post/6400Fri, 16 Jan 1970 18:37:50 GMT<![CDATA[Reply to Missing CI actors on Tue, 12 Mar 2013 06:28:56 GMT]]>What is the best way to uninstall Isadora and start over?

]]>https://community.troikatronix.com/post/6399https://community.troikatronix.com/post/6399Tue, 12 Mar 2013 06:28:56 GMT<![CDATA[Reply to Missing CI actors on Tue, 12 Mar 2013 06:28:13 GMT]]>The application that we purchased is IsadoraCore USB key.

]]>https://community.troikatronix.com/post/6398https://community.troikatronix.com/post/6398Tue, 12 Mar 2013 06:28:13 GMT<![CDATA[Reply to Missing CI actors on Tue, 12 Mar 2013 06:10:45 GMT]]>The core components (video and audio) are additional addons.
See: http://troikatronix.com/purchase/pricing/
You will need to purchase them separately.

]]>https://community.troikatronix.com/post/6397https://community.troikatronix.com/post/6397Tue, 12 Mar 2013 06:10:45 GMT