<![CDATA[[ANSWERED] How do I cancel my subscription]]>Hello!

I created an account about a year ago for the theatre I was working for. Since creating the account the theatre has all but shut down. We were charged a renewal fee and were not expecting it. The theatre cannot afford it and I have been desperately trying to figure out how to cancel the subscription and get a refund. Is there a number to call for customer service?

Thanks for any help you can provide.

]]>https://community.troikatronix.com/topic/7182/answered-how-do-i-cancel-my-subscriptionRSS for NodeMon, 20 Apr 2026 15:46:05 GMTThu, 18 Feb 2021 21:38:18 GMT60<![CDATA[Reply to [ANSWERED] How do I cancel my subscription on Fri, 19 Feb 2021 12:35:13 GMT]]>@robertlee

Check the first emails you received upon purchasing your subscription, one of them (I believe the one from FastSpring) has a link that allows you to cancel your subscription.

If you're having trouble finding it there, please create a ticket using the link in my signature and our licensing and sales staff will explain how to cancel your subscription in greater detail.

Best wishes,

L Wilson-Spiro 

]]>https://community.troikatronix.com/post/44929https://community.troikatronix.com/post/44929Fri, 19 Feb 2021 12:35:13 GMT<![CDATA[Reply to [ANSWERED] How do I cancel my subscription on Thu, 18 Feb 2021 23:12:39 GMT]]>@robertlee

https://support.troikatronix.c...

There is not a Telephone number, there is a Ticket system that gets replied to asap within Business hours ;)

]]>https://community.troikatronix.com/post/44913https://community.troikatronix.com/post/44913Thu, 18 Feb 2021 23:12:39 GMT