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Core Video Actors Not Appearing


  • Tech Staff

    Hmmm. If you haven't already restart your machine.


  • Tech Staff

    restarting did not help


  • Tech Staff

    Hmmm. This did happen to me a long long time ago and I can't remember what I did to resolve it. It could just be the license file, or it might just work and sort itself out - I really am not sure.

    Mark or someone else might be able to help. Any ideas @michel

  • Tech Staff

    What you can try first is close Isadora, move your Isadora Registration file to the desktop and re-open Isadora in demo mode. Are the core files still missing?

    As I can see you are from Austria I give you the path to the Reg. File in German:
    Benutzer-->Für alle Benutzer-->isadora-registration.izr

    Best
    Michel



  • OK. Some questions:

    1. I see you purchased the USB Key. I assume you have the key and are using it to license Isadora.
    2. Are you very sure you have Isadora Core and not just Isadora?
    3. Did you follow the instructions in the upgrade email, erase your current copy of "Isadora Core USB Key.app" and install a fresh copy?
    4. Did you then register the USB Key using the new registration code you were sent for the USB Key?
    5. Did you then quit and restart Isadora before looking for the Core Actors?

    Best Wishes,
    Mark


  • Tech Staff

    **EDIT:** I removed most of the email content as it had all your details on. Mark will have a copy of this anyway.
    ad 1) Yes I have the usb key
    ad 2) and 3) as far as I remember I only got following mail by kagi: 
    -------- Original-Nachricht --------
    Betreff: Thanks for your purchase
    Datum: Tue, 21 May 2013 13:15:07 -0700
    Von: Kagi (sm) [](mailto:admin@kagi.com)
    An: [nantschev@feinsinn.org](mailto:nantschev@feinsinn.org)
    Kopie (CC): [imusic@kagi.com](mailto:imusic@kagi.com)
    Payment fee received:
    1 Quantity Payment for Isadora_core_vid, US 25.00
    1 Quantity Payment for Isadora_core_aud, US 25.00
    1 Quantity Payment for VAT_Austria_EU372000052_MwSt, US 10.00ad 
    4) I dont remember that I got an email with a new registration code.
    

  • Tech Staff

    maybe there is a confusion with the email addresses: maybe you have the usb license to n...chev@gmx.at and the core to n...chev@feinsinn.org

    [EDIT: removed full email so spam robots won't harvest them - MFC]

  • Tech Staff

    Thanx for the edit



  • Dear feinsinn,

    OK, well, you have a Windows license, which does not have the Core Features. I'm emailing you off forum about all of this.
    (The online store should check for an ISW [Windows] serial number and prevent you from buying a Core Upgrade. But I never thought to put in this check.)
    Best Wishes,
    Mark

  • Tech Staff

    I´m using it on mac now, see first comment


  • Tech Staff

    Ok , everything works fine now. It was a windows, mac license confusion.


  • Tech Staff

    Glad you've sorted it :)