<![CDATA[[TICKET SUBMITTED] USB Key Version - 'not registered']]>Hi there,

  I am running the USB Key version of the most recent Izzy.  It started up ok and the red LED on the key is on.  I had been able to save but suddenly, when trying to, I get a message saying 'Isadora is not registered on this computer', (screenshot attached).  Perhaps I'm missing something but a USB Key version doesn't have to be registered, the key and the four-line code replace registration, don't they?  I had thought that perhaps the key had been disconnected, but this causes Izzy to announce it's going to quit - which it isn't doing.


I'm in a difficult position as I don't want to lose work done since the last save.

Any help gratefully received,

I.

]]>https://community.troikatronix.com/topic/7446/ticket-submitted-usb-key-version-not-registeredRSS for NodeSun, 08 Mar 2026 16:35:31 GMTWed, 07 Jul 2021 22:26:00 GMT60<![CDATA[Reply to [TICKET SUBMITTED] USB Key Version - 'not registered' on Sun, 11 Jul 2021 19:30:30 GMT]]>Thanks Juriaan,

  As it happens, I have already opened a support ticket.  I'll wait for that the reply to that, I think, to answer your questions.

I.

 

]]>https://community.troikatronix.com/post/46407https://community.troikatronix.com/post/46407Sun, 11 Jul 2021 19:30:30 GMT<![CDATA[Reply to [TICKET SUBMITTED] USB Key Version - 'not registered' on Fri, 09 Jul 2021 19:10:30 GMT]]>@interluder

Hi there! Sorry for the long delay, in the future, if you have issues with your license please contact us directly through our support system. You can create a new support ticket here; https://support.troikatronix.c...

As described in the email you have to register your USB key once to activate it.

https://support.troikatronix.c...

Did you already follow these steps? If so please let us know so that we can get you up and running!

If you could also provide us with information about your system, for example are you running a Mac / Windows. And if you are on Mac, what version of MacOs are you running / are you on the M1 or Intel system?

]]>https://community.troikatronix.com/post/46402https://community.troikatronix.com/post/46402Fri, 09 Jul 2021 19:10:30 GMT