Looping problem in v2.0 with Sound Movie Player


  • And, once again, I spoke too soon.  After making the initialization changes and having it run perfectly for a few days, I'm once again greeted with crashes and sound cutting out.  I'm not up in arms about the issue, as I know it's a pre-release and Ryan is investigating, but it's really frustrating that I can't recreate the problem reliably, and every work around seems to work, until we are in a show and it doesn't!  As we still have a few weeks until we close this show, @mark is there any way to download a v2.0 for windows, just to see if that will get us through the run?  Or perhaps use an older version of Isadora, as I'm not really utilizing any of the v2.0 features?  What is the most stable pre-release out there?

    Doug
  • Beta Platinum

    Its easy to install different Isadora versions. There should be one out there, that will do the job.


  • @feinsinn, yeah I installed ver 1.3.1f06, and while I was a bit worried about compatibility going from a show programmed in ver 2.0 to an older version, everything seemed to run just fine, except the few instances of the Movie Player Actor, which I needed to swap out with the 1.3 Movie Player.  We've another show this afternoon, so here's hoping all goes well!

  • Tech Staff

    Details on installing multiple versions of Isadora are available here:
    http://troikatronix.com/support/kb/how-to-install-a-second-version-of-isadora/

    Usually a very good idea, while using pre-release/beta software.


  • @knowtheatre
    Did you by any chance add markers to the tracks in the Soundtrack Pro file/s?
    I saw a VERY similar but possibly unrelated issue in a support ticket for someone who has added special markers to their file. It is still an ongoing ticket in the support system as well...


  • Hmm, I did use markers in those tracks mixed by STPro, but I was still experiencing the same issues after I had swapped all of those files for tracks mixed in Logic, so I don't think that's the issue.  I did go back to ver 1.3, and everything ran smoothly for the rest of the run.  Ryan sent me a test file that I've been running, and I am getting errors within that test file.  But the errors occur so sporadically, I can't get a lock on what's causing it.  Seems to happen more with audio-only quicktime than with .mp3, though.  I'm also experiencing some really weird display things going on.  Check out this screen shot from after an error in Ryan's test patch. 671bb9-screen-shot-2014-10-30-at-8.43.03-am.png

  • Tech Staff

    Hi @knowtheatre

    This issue has been a hard one to nail down, I just can't get predictable results yet.
    I have flagged it for @mark to look at (ticket 1731549 ), hopefully he will have some additional insight.
    In the meantime I have tried some more targeted tests, still with unpredictable results.

  • Yeah, everything about this is very odd.  I ran the rest of the show on ver. 1.3 without any problems.  Programmed the next show (still in 1.3), and ran through tech and the first week of shows without issue, and then prior to this morning's matinee, the SM called me saying the problem had come back, with scenes playing just a second of audio and then cutting out.  After a restart of Isadora, the show ran fine.  I was hoping switching to ver 1.3 had solved it, but I guess not.  @mark, do you have any thoughts?  This isn't a problem with my specific hardware or patching, right @DusX?  You are seeing the problem, you just can't consistently recreate it?  Should I switch to running audio via the sound player actor rather than the sound movie player?  I really prefer the sound movie player actor features, but if the sound player is more stable, I can change the way I patch...

  • Tech Staff

    @knowtheatre

    can you post an update to the support ticket? I really want to solve this.

  • Sorry for the delay; my daughter decided it was time to come into the world last week!  To update the support ticket, do I just need to reply to the previous emails?  I've been informed that we have had a few more audio cut out problems in the past week, but nowhere near the difficulty we had with the previous show.

  • Tech Staff

    I saw your reply to the support ticket. (simply replying to the conversation via email is the trick ;)

    I will continue the conversation there.