I just purchased the BlackMagic Intensity Shuttle USB 3.0 and am running Windows 10 on a HP OMEN with a NVIDIA 1650. I also have a Sony A6000 which I'm trying to capture from via the shuttle.  I installed the latest software and drivers directly from BM website. All my graphics card drivers and Windows updates are installed. I have the latest version of Izzy.ISSUE: When using either the BM capture software or Izzy the signal from the camera is detected, but a black screen shows. It looks like it is getting a signal, but only black is coming out. When toggling through different incompatible resolutions and frame rates a grey screen shows. I have went through various configurations of 1080p, 1080p, and 720p matching each time the BM Desktop Video Setup to Izzy. I even tried BM Media Express and OBS to attempt to see if it was a Izzy problem. It doesn't look like it because the same behavior happens across the board. I tried plugging in my Canon Vixia HF21 and all looks great.  Previously I had used the Sony A6000 with my El Gato video capture device and it worked with very little setup in OBS, and in Izzy (everything was set to automatic). I switched out the HDMI cables and adapters (just in case). BM Desktop Video indicates that the video resolution coming out of the camera is 1080i.Is there a setting on the A6000 that I need to adjust? There are various compression settings AVCHD and MP4. I tried also to send the video out in the lowest resolution possible.I'm sure it's a setting (or a combination of settings) that I need, but I don't know on which device or software. Any help out there would be much appreciated.

@safetycatch said: But am I right remembering a limitation you spoke about at Werkstatt 2019 about the Orbecc Astra in another way? To do with Mac OS update? Or their firmware - that they wouldn't be supported in future for Mac or something?  Well, I think the new models of cameras that are not the Astra won't work with the SDK I'm using. To be sure, ask them if the camera you're buying is compatible with the AstraSDK-0.5.0-darwin SDK.Best Wishes,Mark

@markI don't know if it is useful but I tried with Delicode Ni_Mate and both depth and color are working fine. But there is in the preferences a "default to USB 3.0" option:we can see when you are back in Berlin. I can bring my Xtion.thanksbestJean-François

Dear All,Please post your bug reports and feedback in the thread dedicated to that purpose.Thank you,Mark

Personally, I'd go with a PC and look at the MSI or Dell laptops. I don't own an MSI, but I've been using them a lot and they're great. I tend to buy Dell business machines. They have the best warranty in the business and I've always had wonderful service with them. I don't think I'd buy a Dell consumer machine, but they really do look after their business customers well. I will seriously look at Dell AND MSI next time around. Cheers, Hugh

@bonemap Russell, thank you for pointing out the two sets of Sound Frequency Watchers in my User Actor. I went back and cleaned it up and revised it to rev3. While in there digging around with the patch running I kept noticing the large value differences between the Sound Level Watcher output and the energy output levels of the Sound Frequency Watchers.Question: Is the volume output of the Sound Level Watcher measuring the same "thing" as the energy output levels of the Sound Frequency Watchers?? I don't think so.I decided to revise my User Actor and my Izzy patch to observe the seven energy levels instead of the volume. This seems to resolve my question about trig level and trig count. I am attaching the revised Izzy patch.#6 Audio Sound Spectrum 053120.izz@DusX  Sorry to jump ahead with a revised patch before hearing your comments.Thanks everyone.Bill

@Woland  Hi Lucas, Thank you for your answer, I updated my OS so I can tell what is happening in Izzymap / Isadora 3 :( I first upgrade to Mojave, but I didn’t know that Nvidia Graphic cards were not well managed since this OS, so I downgraded to Sierra, not so easy…) - MacOS 10.11.6  /  El Capitan : Lag when moving handle + Display issue- MacOS 10.12.6  /  Sierra : Display issue- MacOS 10.14.6  /  Mojave : Display issue With MacOS Sierra the lag mentioned above disappeared but the weird graphic lines are still there ( see attached files ). I tested and noticed that if Isadora Preferences > Video > OpenGL > Full Frame antialiasing is checked, the graphic lines issue is gone, but can this option have an effect on computer resources ? A strange thing is there is no problem with Isadora 2, on El Capitan or higher.Maybe the issue comes from the NVIDIA GeForce GT 750M card drivers and the way apple is replacing OpenGL by Metal : I made the few updates available for Cuda drivers, this laptop is not the newest but is still a good hardware for single task. I sent a support ticket before the post above and Ryan Webber answered that he will look into it, but I wanted to know the experience of users with the same computer and graphic card. A last thing, I don’t see the notifications “@Clement“ on top of the forum, but others like “votes“ work, perhaps due to the web browser ? Thanks ! Best wishes.Clement

@mark They show up in Isadora but not in Premiere. I'll try to figure out how to get them going in Premiere.