Thanks for the follow up.
yes I did file a ticket this morning and included pictures of the model of hardware, but here it is again.
[QGeeM USB 3.0 Docking Station,Single 5K/ Dual 4K @60Hz Video Outputs Dual Monitors for Windows MAC OS,(6 USB 3.0,2 HDMI & 2 DP,Gigabit Ethernet,Audio&Mic),USB C Laptop Docking Station]
link for it on amazon.ca is
and a screenshot :)
The unit from the friend is a different variation but uses the same drivers and protocol [DisplayLink]
I provided all the details in the ticket I opened earlier today.
Thanks so much!