Any ideas why it might not be recognized or what I can have her look for?
Well, it's a bit hard to tell because sometimes there can be a system library (DLL) that's missing, though in every case I can think of Isadora should throw up an "missing DLL" dialog message if that's the case.
Since you brought it up in the Isadora User Group, I need to ask if your student read and followed this part of the READ ME document?
Windows: Install the Kinect SDK
To use OpenNI Tracker on Windows, you must install the Kinect v2.0 SDK (software development kit.. This SDK is required if you have a Kinect v2.
You can currently find the download here:
Some users with Kinect v1 cameras have reported that only the v1.8 SDK worked. We suggest trying the v2.0 SDK first. If you do not see an image from your camera, then try the v1.8 SDK, which you can download here:
If either of those links don't work, simply do a search for kinect v2.0 sdk or kinect v1.8 sdk and you should find a download link at microsoft.com.
Take note of the part that says "Some users with Kinect v1 cameras have reported that only the v1.8 SDK worked"