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    USB Key connection lost

    Troubleshooting and Bug Reports
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    • primaldivine
      primaldivine last edited by

      Yes, still happening for me... screenshot from tonight... 10.8.5 with 1.5.3f25... after a sleep longer than 60 minutes.
      Wanted to get feedback from other users as well since it does seem hard to nail down in order to troubleshoot the driver issue with the USB HASP company, so just looking for any further info from users that I can now pass onto them, especially if you can determine details about when it happens AFTER updating your driver to their latest.
      thanks
      Jamie
      4262e1-revert-to-demo_2014-07-16-at-10.12.58-pm.png

      Pro-User Latest Beta - MacBook Pro i7 2.66GHz SSD
      www.jamiegriffiths.com Arctic Canada
      www.chickweedarts.com

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      • simon
        simon last edited by

        This probably isn't very helpful but thought I'd mention that I used to have this problem quite regularly but haven't experienced it since I upgraded my computer last November I'm not sure which driver I installed I'm afraid.

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        • primaldivine
          primaldivine last edited by

          @simon very helpful to hear that the issue resolved for you. Can you tell me which OS you are now using?
          As far as I am aware, there has only been one major USB firmware update from the HASP USB company, so if you updated at all in the last 12 months or so, it would have been to the latest driver.
          thank you!

          If anyone else is experiencing SLEEP-USB-LICENCE issues still, please contact me directly or send in a bug report via this link.
          I am in dialogue with the company that supplies the HASP dongles, to resolve this issue, but I do need to gather as much information as possible, as quickly as possible!

          Jamie

          Pro-User Latest Beta - MacBook Pro i7 2.66GHz SSD
          www.jamiegriffiths.com Arctic Canada
          www.chickweedarts.com

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          • simon
            simon last edited by

            @primaldivine I'm on 10.9

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            • mark
              mark last edited by

              Dear @primaldivine,

              OK, just tested with 1.3.1f06, Mac OS 10.9, recent mini Mac. After sleep time of one hour, I was still able to save. Put it back to sleep and will check again later today.
              Best Wishes,
              Mark

              Media Artist & Creator of Isadora
              Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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              • mark
                mark last edited by

                One more thing: changed the download links on the pre-release and release download pages to the links you provided above.

                -- Mark

                Media Artist & Creator of Isadora
                Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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                • primaldivine
                  primaldivine last edited by

                  There is now a thread in the 'Bug Report' discussion forum for this issue here: http://troikatronix.com/troikatronixforum/discussion/1418/all-usb-licence-holders-computer-sleep-reverts-to-demo-license-if-so-please-file-a-bug-report-#Item_1

                  @Mark, thanks for the heads up.

                  Pro-User Latest Beta - MacBook Pro i7 2.66GHz SSD
                  www.jamiegriffiths.com Arctic Canada
                  www.chickweedarts.com

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                  • mark
                    mark last edited by

                    Dear @primaldivine,

                    Do you want me to post success there? Or only instances of the driver failing?
                    In any case, woke up the mini Mac after a full day asleep. Still no problem with the lost connection.
                    Best Wishes,
                    Mark

                    Media Artist & Creator of Isadora
                    Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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                    • crystalhorizon
                      crystalhorizon Beta Platinum last edited by

                      I had this problem that Isadora converted into demo mode today in our rehearsal. Several times after some minutes it reverted regularly. I have two ext. Powered usb3 hubs. After I changed the key to the 2nd USB Hub it worked. I have the latest USB key driver installed. I will have further test, if it really is dependent on that special external usb hub. Computer didnt go to sleep. Latest Isadora version 2.0.0b12 on OSX 10.9.5

                      Alexander Nantschev | http://www.crystalhorizon.at | located in Vienna Austria

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                      • mark
                        mark last edited by

                        Dear @feinsinn,

                        Please keep us updated about what you find. Remember, in the latest version, even when it reverts to demo mode, you have the opportunity to save one more time.
                        Best Wishes,
                        Mark

                        Media Artist & Creator of Isadora
                        Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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                        • crystalhorizon
                          crystalhorizon Beta Platinum last edited by

                          Hi Mark, Saw the saving feature, thats good to have. Will keep you updated. All the best, Alex

                          Alexander Nantschev | http://www.crystalhorizon.at | located in Vienna Austria

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