Isadora crashing on startup

awlieber

Any news on the driver update?

awlieber

Isadora randomly started working today and now all of a sudden it's not again. I have no idea what was different about this morning than any other time. I've attached the crash report.

Please help.

977871-1cc21f29-bdd6-4989-8601-078b447c6374.zip

awlieber

I have found that Isadora only launches when I have my external hard drive plugged in. I am attempting to identify the folder that is causing the crash by moving them to my internal hard drive one at a time.

awlieber

None of the folders I moved made a difference. I transferred everything onto another hard drive and it did not work. For some reason Isadora refuses to start unless I have this one particular hard drive plugged in.

mark

Dear @awlieber and @DusX,

OK, we're going to get to the bottom of this. But to do so, you're going to need to wait a day or two until I release v2.0.4. The reason is that I need to do a snapshot of the source at the moment I compile that version, so that the crash report (like the one you attached above) can be used to find out what's going wrong.

It's been so hectic with the release of 2.0 and fixing small (but important) bugs, I haven't been very discplined about this snapshot process. But I will do it for sure for 2.0.4 and then we'll need you to crash the program again and send us the info as you did previously.

Best Wishes,
Mark

P.S. @DusX: please stay on top of this and work with @awlieber to get the crash data as soon as 2.0.4 is out. Thanks

awlieber

@mark

Understood. I was going to try a clean install of windows. Should I hold off until v2.0.4 is released?

thanks,

Alex

mark

Dear @awlieber,

Yes, I reckon that probably won't help.

Let's get you 2.0.4 and then we'll work together to sort this out. Thanks for your patience.

Best Wishes,

Mark

DusX

This crash really sounds unusual. Please let me know how I can help. I will watch for your incoming bug report for the moment.

awlieber

@mark

@Dusx

Just updated to 2.0.5

Isadora is still crashing on startup without hard drive plugged in.

Crash report is attached.

56c815-41ff906a-2acc-4e9b-a670-4081056ba74f.zip

DusX

Hi @awlieber

Have you created a bug report suing the form here:

http://troikatronix.com/support/isadora/

If not, please do, and if so let me know the ticket number, and I will attach your crash report.

mark

Dear @awlieber,

OK. Thanks for sending the crash dump file. I can see where the problem is, but my issue is that I will need to install a copy of Windows 8.1 to debug this. I'll do this as fast as I can, but by the time I do that and dig in to the problem, it's going to be a few days.

Please follow @DusX 's instructions and file a formal bug report so we can keep track of this and communicate with you directly about it.

Thanks for your patience. We'll get this sorted out as soon as we can.

Best,
Mark

awlieber

@mark

@DusX

I have filed a bug report. I think the ticket number is: 2339221

Please let me know if you need anything else.

thanks,

Alex

mark

Dear Alex,

I just replied to your ticket with a special test app and some instructions. Please let me respond and we'll take the next steps after that.

Best Wishes,

Mark

P.S. @DusX - you're included on this ticket now. Please try this test app on your computer as well. Thx.

awlieber

@mark

Where should I look for test the app? I didn't receive an email or notification.

sincerely,

Alex

DusX

@awlieber

the files are attached to your support ticket. Your ticket number is: 2339221 You should have received email with {2339221} in the heading.

I will post an update to the ticket so that an new email is sent to you.