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    Patch keeps developing a problem after a few hours use

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    • M
      mikemixed last edited by

      hi all

      one of the isadora patches in use –for a camera being shown on all 3 stages of a triplehead to go– has been dropping the signal from either stage 1 or stage 2 or stage 3 after a certain number of hours of use, or upon start-up.

      that is to say;
      in the patch all 3 stages show the live camera.
      sometimes –after a few hours or upon startup– one stage is dark and not showing signal.
      the empty stage can be either stage 1 or 2, not usually 3. but one time both stage 2 and 3 were not showing signal.

      so far, duplicating the patch with a different name always solves the issue temporarily.

      the issue reappears after 3 or more hours, or after the next machine startup.

      the usual troubleshooting steps have taken place, and everything works for a while, but eventually the same problem occurs again.

      --has anyone else had this problem?

      mike

      2014 MBP, yosemite 10.10.4 , 2.8, 16 gigs Ram, 1T flash hard drive/Isadora 2.0.5

      Mid-2014 2.8 macbook pro/16 gigs Ram on OS 10.10.5, Late-2013 iMac 3.5/16 gigs Ram on OS 10.9.5, Mid-2010 2.4 macbook pro/4 gigs Ram on 10.6.8, all in use with Isadora 2.1

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      • DusX
        DusX Tech Staff last edited by

        Please feel free to submit a bug report here: http://troikatronix.com/support/isadora/

        and one of use will happily try to solve the issue with you.

        Troikatronix Technical Support

        • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
        • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
        • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

        Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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        • mark
          mark last edited by

          Dear @mikemixed,

          As @DusX said, please submit a formal bug report. The team will get the information they need to figure out what's happening.
          Best Wishes,
          Mark

          Media Artist & Creator of Isadora
          Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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          • M
            mikemixed last edited by

            thanks mark + ryan, bug report sent in

            cheers
            -mike

            Mid-2014 2.8 macbook pro/16 gigs Ram on OS 10.10.5, Late-2013 iMac 3.5/16 gigs Ram on OS 10.9.5, Mid-2010 2.4 macbook pro/4 gigs Ram on 10.6.8, all in use with Isadora 2.1

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