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    Shut Down Bug?

    Troubleshooting and Bug Reports
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    • gunther
      gunther last edited by

      Hi Mike,

      the bug you described occurs on my two licences (USB and non-USB) also, very often. It`s irrelevant which Windows version you are running. What I do in such a case: After closing Isadora, open the Task manager and end the task "Isadora", which is still running. A reboot isn't necessary. Isadora will start and work correctly afterwards. I never had a crash during a show. In fact, this bug is only occuring when exiting Isadora.

      Cheers,
      Gunther

      Izzy 3 USB | Win10 64bit | various hardware: I5, I7

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      • Michel
        Michel Izzy Guru last edited by

        @MikeJ @gunther

        This bug does not only occure when exiting Isadora, I think depending on your system setup. At work my boss has trouble quiting Firefox, he also has to open the Task manager and end Firefox there. For a short time the IT people could solve it but it is back again. I will try to find out what findings they have made.

        Best Michel

        Michel Weber | www.filmprojekt.ch | rMBP (2019) i9, 16gig, AMD 5500M 8 GB, OS X 10.15 | located in Winterthur Switzerland.

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        • dbini
          dbini last edited by

          I once had a transit van with the same problem. i could remove the key and the engine would still be running.

          John Collingswood
          taikabox.com
          2019 MBPT 2.6GHZ i7 OSX15.3.2 16GB
          plus an old iMac and assorted Mac Minis for installations

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          • Michel
            Michel Izzy Guru last edited by

            @dbini :-)

            Michel Weber | www.filmprojekt.ch | rMBP (2019) i9, 16gig, AMD 5500M 8 GB, OS X 10.15 | located in Winterthur Switzerland.

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            • DusX
              DusX Tech Staff last edited by

              This issue has been improved for 2.1 For me it's 95% better.

              Troikatronix Technical Support

              • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
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              Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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              • O
                Old_Dog last edited by

                In 2.1 using Open Recent crashes the program on my MAC. I can use the Open command to load the file.

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                • Michel
                  Michel Izzy Guru last edited by

                  @Old_Dog

                  I can recreate this, it is fixed in the next update.

                  Best Michel

                  Michel Weber | www.filmprojekt.ch | rMBP (2019) i9, 16gig, AMD 5500M 8 GB, OS X 10.15 | located in Winterthur Switzerland.

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                  • Pascal
                    Pascal last edited by

                    Hi everybody,

                    It's happen for me with the 2.1 version on windows 7......after a crash (and sometimes just after close Isadora) i can't close the process in the task manager and i need to reboot .......
                    Pascal

                    http://lematrice.over-blog.com/

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                    • DusX
                      DusX Tech Staff last edited by

                      @Pascal

                      I don't believe I have ever had this problem.
                      Can you give some detail as to what was running in Isadora? Perhaps its a matter of the actors being used.

                      Troikatronix Technical Support

                      • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
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                      Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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                      • mark
                        mark last edited by

                        Dear All,

                        I am aware of this bug and have worked on it several times. (As @Dus_X said, it's much better in v2.1) The issue has to do with releasing certain resources having to do with drawing  in the User Interface. It is very difficult to recreate, and thought I had solved it for 2.1\. But obviously it is not solved. I will revisit this today and see what I can find out.
                        However, I – like DusX – have never encountered the situation where the Task Manager refused to end the task. The task manager has always handed this properly.
                        In any case, thank you for your patience. I'll have another look.
                        Best Wishes,
                        Mark

                        Media Artist & Creator of Isadora
                        Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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                        • Pascal
                          Pascal last edited by

                          @Dusx

                          It's hard to recreate this bug, but next time, i will make a video screen capture and post it......i don't believe the reason is the actors being used because it's come with different patchs.....i'm not a developer, but i think it's because of drivers.....i'm using an UC33 and sometimes Isadora don' find it, and sometimes no problems ( i have install the M Audio driver).....sorry for my bad english.
                          Best

                          http://lematrice.over-blog.com/

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                          • DusX
                            DusX Tech Staff last edited by

                            Thanks @pascal

                            Troikatronix Technical Support

                            • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
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                            • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

                            Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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