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    Error Opening Isadora 2.1 Windows--No Interface Response

    Troubleshooting and Bug Reports
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    • P
      PaulieDazzle last edited by

      I am experiencing an issue opening Isadora 2.1 showfiles on Windows 7. This is the second machine I have gotten this issue on.

      Upon opening Isadora, the entire interface becomes unresponsive. No actors appear in scenes (as they are inactive and I cannot click into them), the cycles show 999.9, and the FPS 99.9. I previously bipassed this error by opening a 2.0 showfile, clicking "yes" on the conversion, then upon loading successfully, I went to file>open to access the desired showfile. The first time I encountered this, it was by surprise, but it stopped occurring after a day or two. I am now experiencing the same error a week later on an entirely different project.

      Any ideas of what it could be?

      Both systems had two graphics cards. Current system:
      Asus Computer
      1 ATI Radeon HD 2600 Pro
      1 NVIDIA GeForce GTS 250
      Windows 7 Ultimate
      3 GB RAM
      Intel Xenon CPU 3.17 GHz
      64-bit OS

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      • DusX
        DusX Tech Staff last edited by

        Have you started a support ticket for this?

        I think this will take some back and forth, so it would be best to work within our support system.
        http://troikatronix.com/support/isadora/

        Troikatronix Technical Support

        • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
        • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
        • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

        Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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        • P
          PaulieDazzle last edited by

          Started a support ticket. Awaiting a response.

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          • DusX
            DusX Tech Staff last edited by

            Great.

            Troikatronix Technical Support

            • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
            • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
            • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

            Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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