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    Isadora V2 partly crashes :(

    Troubleshooting and Bug Reports
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    • gapworks
      gapworks last edited by

      I have a strange behaviour the last days. sometimes is 2.1 crashes but not completely :( the patches run, stage can be turned on/ off but i have no more access to the toolbox neither by double-clicking in the scene editor nor by

      trying to select tools from the side bar. the menus on the top work but if i want to go to live capture settings for example everything is greyed out ( see attached picture) same with midi setup for example. closing and restarting izzy is possible but does not change the behaviour. only a complete restart of my MBP solves the problem :( I never had this behaviour! Very annoying indeed. Any ideas? shall i try reinstall izzy, or what could be a solution.
      thanx

      2d42e3-crash.png

      Running MBP2017 / Ventura Osx 13.6.7 / 16 GB 2133 MHz LPDDR3 / Intel HD Graphics 630 1536 MB / Latest Isadora Version / www.gapworks.at / located in Vienna Austria

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      • DusX
        DusX Tech Staff last edited by

        I have not heard of or seen this behaviour before.

        Have you made any system changes lately (os upgrade, new hardware, drivers??)

        Troikatronix Technical Support

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        Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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        • gapworks
          gapworks last edited by

          @ DusX  I updated to Yosemite already 2 Months ago, all was fine. No new Hardware but I played around with processing ( as i wan´t to learn it), Kinect and Ni_mate because i need it for the upcoming show in 2 weeks. And there is no rule when it crashes it havens randomly so it is not a specific patch or actor fighter :(

          best

          Running MBP2017 / Ventura Osx 13.6.7 / 16 GB 2133 MHz LPDDR3 / Intel HD Graphics 630 1536 MB / Latest Isadora Version / www.gapworks.at / located in Vienna Austria

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          • DusX
            DusX Tech Staff last edited by

            Any improvement if you delete your preference file?

            Try removing your FreeFrames from the Freeframe folder.
            Try setting an empty global user actors folder

            if these don't help..

            Try uninstall, and reinstall.
            If Isadora is new/untouched and no external files (freeframe, user actors) are being loaded... all should be good. If not I would imagine a system file/setting. Perhaps something to do with the videocard changed when setting up Kinect requirements (Processing is self contained.. so it shouldn't be an issue... unless installed libraries did something)

            Troikatronix Technical Support

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            Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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            • gapworks
              gapworks last edited by

              @ DusX where is the preference file and do you mean i should empty my free frame folder by deleting its content?

              Running MBP2017 / Ventura Osx 13.6.7 / 16 GB 2133 MHz LPDDR3 / Intel HD Graphics 630 1536 MB / Latest Isadora Version / www.gapworks.at / located in Vienna Austria

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              • DusX
                DusX Tech Staff last edited by

                Don't delete the freeframes, just move them another folder temporarily.

                Re: preference files
                see: http://troikatronix.com/support/kb/delete-isadora-preferences/

                Troikatronix Technical Support

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                Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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                • gapworks
                  gapworks last edited by

                  @ DusX i started off with deleting the preference files and setting an empty global user actor folder. so far everything seems ok. if no i continue with a new installation.

                  thanx for your help. i got really irritated by this behaviour. i mean programs crash sometimes but only parts is kind of odd.

                  Running MBP2017 / Ventura Osx 13.6.7 / 16 GB 2133 MHz LPDDR3 / Intel HD Graphics 630 1536 MB / Latest Isadora Version / www.gapworks.at / located in Vienna Austria

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                  • DusX
                    DusX Tech Staff last edited by

                    Yes, that was an odd crash. As I said, I have never seen behaviour like that.

                    Once its working as expect, you can start to move your Actors, and Freeframes back... but test after adding every few files...
                    You want to be able to determine the file/s that is causing the glitch. (my guess would be a 3rd party freeframe)

                    Troikatronix Technical Support

                    • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
                    • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
                    • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

                    Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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