V2.2 video freezes

Michel

Just tested it on a Mac and its fine here. So I guess you are on PC regarding Marks post?

Best Michel

Rathjen13

Yes, I'm on a PC (Windows 10)

mark

I can see the problem under Windows. Could you convert one movie to Apple Pro Res 422 and try it again? It seems to be HAP related. When I'm playing Apple Pro Res, there isn't any issue. But if the 'position' input jumps backwards (i.e., from 90 to 10) the HAP movie will stop outputting... often for quite some time.)

(If you've got lots of movies in your real file, then don't make bother converting them all. But if you have the time to convert one, and to verify that it is HAP related, that would be super helpful.)

Thanks for helping out if you can.

Best,
Mark

mark

Also, @michel: did you try this with a HAP movie? Because I did see it on Mac OS when playing HAP.

Best,
Mark

Rathjen13

@Mark I don't think I can encode Apple Pro Res on a PC?

mark

Dear @Rathjen13,

Well, I can actually see the same problem with a 1920x1080 HAP Movie (that's what I'm testing with) in v2.1. So it does not seem to be limited to v2.2. It could be that yours performs better because the resolution is lower. I'm making a 1440x1080 version of the HAP movie now. But even if you compressed it as Photo JPEG (Quality = 75%) and found that it worked, that would be helpful information.

Best,

Mark

Rathjen13

Ok

Michel

@mark

yes I have tried it with a 4k Hap movie. Doing the test a few times more just now I occasionally get a freezed frame that stays for about 5 seconds before it jumps to the new position even though the green position indicator at the bottom does move.

Best Michel

Rathjen13

OK, I've tried using a Quicktime (Photo JPEG 75%) in v2.2 and yes it is much better than using HAP but there is still the occasional stutter/freeze. But when comparing both versions is also much more reliable in v2.1 like HAP is.

I also tried HAPQ and that was the same as HAP. Very smooth playback in v2.1 but not good in v2.2.

mark

Dear @Rathjen13

We are actively working on this and will announce a "hotfix" by tomorrow at the latest. (Solves some other issues too.)

But when you say "Very smooth playback in v2.1 but not good in v2.2." are you saying very smooth response when jumping or are you simply talking about smooth playback when playing HAP? We have not seen any jitter or other playback problems with HAP under Windows or Mac OS. Please clarify.

Best Wishes,
Mark

Rathjen13

ok

mark

Dear @Rathjen13,

See my PM to you here on the forum if you want to try the update.

Best,

Mark