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    Isadora 2.2.2 Crashing like crazy

    Troubleshooting and Bug Reports
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    • L
      liannemua last edited by

      Is the latest release of Isadora crashing like crazy for others? I am working on a show that was created in Isadora 2.0 last year and it is crashing with regularity.

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      • DusX
        DusX Tech Staff last edited by

        Please submit a support request.

        http://troikatronix.com/support/isadora/
        There are many variables involved in identifying the cause of system instability. 
        It will be much easier for us to help you directly via our online support.
        thank-you

        Troikatronix Technical Support

        • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
        • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
        • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

        Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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        • mark
          mark last edited by

          Dear @liannemua,

          When you do submit your crash report, if you are on Mac OS X do the following:

          1. In the Finder, choose Go > Go To Folder...
          2. Enter the following text "~/Library/Logs/DiagnosticReports/" (without the quotes)
          3. Find the last few crash reports there and compress them all into a .zip file
          4. Send the .zip file after you submit the initial ticket

          The crash reports are the best tool to find out exactly what's going wrong.

          Best,
          Mark

          Media Artist & Creator of Isadora
          Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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