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    What's wrong between isadora and windows ? Help needed

    Troubleshooting and Bug Reports
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    • DusX
      DusX Tech Staff last edited by

      I run on Win 10 64  without issue, so I doubt the OS is the issue.

      First, just to be sure. Do you have any antivirus running? If so disable it.
      Check your running processes, and deactivate any non critical startup processes (this will both minimize potential conflicts, and free up the system resources a little)
      Next I would try removing 1 of the video cards and run some tests, perhaps something in the dual card setup is the issue.

      Troikatronix Technical Support

      • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
      • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
      • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

      Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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      • L
        loulight last edited by

        Is there some new information about this case, because I have the same problem in an almost identical configuration ?

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        • DusX
          DusX Tech Staff last edited by

          @loulight

          Have you entered a support request?   http://troikatronix.com/support/isadora/
          That is the easiest way for one of the team to work with you to find where the conflict exists.

          Troikatronix Technical Support

          • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
          • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
          • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

          Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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          • DusX
            DusX Tech Staff last edited by

            @blackgotan ,

            from your support ticket I understand that you were able to correct the issue with your system by going into the nVidia 3D settings and setting Isadora to use the GPU instead of the Integrated processor. 
            This is related to the Optimus technology included with many nVidia cards, where the system is allowed to use a secondary integrated video card (usually an intel card). These options are primarily for power savings, and it is recommended that the settings be changed in the fashion that you have.

            Troikatronix Technical Support

            • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
            • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
            • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

            Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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            • Skulpture
              Skulpture Izzy Guru last edited by

              Good to know @DusX

              I have an nVidia in my Gaming PC - I will have to go and investigate this! 

              Graham Thorne | www.grahamthorne.co.uk
              RIG 1: Custom-built PC: Windows 11. Ryzen 7 7700X, RTX3080, 32G DDR5 RAM. 2 x m.2.
              RIG 2: Laptop Dell G15: Windows 11, Intel i9 12th Gen. RTX3070ti, 16G RAM (DDR5), 2 x NVME M.2 SSD.
              RIG 3: Apple Laptop: rMBP i7, 8gig RAM 256 SSD, HD, OS X 10.12.12

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              • mark_m
                mark_m last edited by

                Just want to chip in:

                I have  a Dell Precision m3800 laptop running Windows 10x64, which has the integrated Intel Graphics as well as the Quadro K1000.

                I could not get Isadora to output to a secondary display until I went into the NVidia Control Panel and specified that Isadora should use the Quadro, not the integrated Intel Graphics.

                EDIT:
                Sorry, have to backtrack. I got it working with this method once. but it has not stayed working. More investigation needed.

                Intel NUC8i7HVK Hades Canyon VR Gaming NUC, i7-8809G w/ Radeon RX Vega M GH 4GB Graphics, 32GB RAM, 2 x NVMe SSD
                Gigabyte Aero 15 OLED XD. Intel Core i7-11800H, NVidia RTX3070, 32GB RAM 2 x NVMe SSD
                PC Specialist Desktop: i9-14900K, RTX4070Ti, 64GB RAM, Win11Pro
                www.natalieinsideout.com

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                • DusX
                  DusX Tech Staff last edited by

                  Try changing your vertical sync string in isadora (be sure isadora is using the dedicated card as outlined above ). I have had a user that needed to make this change to his laptop to get multi screen output.

                  Troikatronix Technical Support

                  • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
                  • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
                  • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

                  Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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                  • mark_m
                    mark_m last edited by

                    Hi Ryan,

                    Do you mean this setting?

                    https://www.dropbox.com/s/3g9qbvukwjgoyhi/vertical_retrace.PNG?dl=0

                    If so, yes, thanks very much, that fixes the problem for a simple project with just one video actor, but not with another projects where the assets are all PNGs. Am going to try making the images as other still types. Very odd...

                    If that's not the setting you meant, please tell me what you did mean!

                    Many thanks

                    Mark
                    82e259-vertical_retrace.png

                    Intel NUC8i7HVK Hades Canyon VR Gaming NUC, i7-8809G w/ Radeon RX Vega M GH 4GB Graphics, 32GB RAM, 2 x NVMe SSD
                    Gigabyte Aero 15 OLED XD. Intel Core i7-11800H, NVidia RTX3070, 32GB RAM 2 x NVMe SSD
                    PC Specialist Desktop: i9-14900K, RTX4070Ti, 64GB RAM, Win11Pro
                    www.natalieinsideout.com

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                    • mark_m
                      mark_m last edited by

                      No, as soon as I put an asset into a project that is not a video file, it stops working properly.
                      I cannot get any still image files to output to secondary monitor with this Dell m3800. Even if I start a project where scene 1 is a video file - which outputs to secondary display just fine - and scene 2 is a still image, scene 2 will not output to secondary display....

                      Ideas? Even better, cures?

                      I've a dress rehearsal on Saturday for a show that's supposed to open on Sunday... if I can't get it to work on this PC, will the same .izz file play fine on a Mac that's just got Isadora running in demo mode? So I can at least run the show on that?

                      Intel NUC8i7HVK Hades Canyon VR Gaming NUC, i7-8809G w/ Radeon RX Vega M GH 4GB Graphics, 32GB RAM, 2 x NVMe SSD
                      Gigabyte Aero 15 OLED XD. Intel Core i7-11800H, NVidia RTX3070, 32GB RAM 2 x NVMe SSD
                      PC Specialist Desktop: i9-14900K, RTX4070Ti, 64GB RAM, Win11Pro
                      www.natalieinsideout.com

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                      • DusX
                        DusX Tech Staff last edited by

                        Can you submit a support request? http://troikatronix.com/support/isadora/ I will be able to communicate more efficiently thru the sup port system.

                        Troikatronix Technical Support

                        • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
                        • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
                        • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

                        Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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                        • mark_m
                          mark_m last edited by

                          Hi, yes, I submitted a bug report on this topic about 22 hours ago, 0200 British Summer Time. Not had response yet. Thanks.

                          Intel NUC8i7HVK Hades Canyon VR Gaming NUC, i7-8809G w/ Radeon RX Vega M GH 4GB Graphics, 32GB RAM, 2 x NVMe SSD
                          Gigabyte Aero 15 OLED XD. Intel Core i7-11800H, NVidia RTX3070, 32GB RAM 2 x NVMe SSD
                          PC Specialist Desktop: i9-14900K, RTX4070Ti, 64GB RAM, Win11Pro
                          www.natalieinsideout.com

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                          • mark
                            mark last edited by

                            Dear @mark_m,

                            DusX will be in touch via the ticket system. We may need some of your PNGs to try to sort out the problem.
                            Best Wishes,
                            Mark

                            Media Artist & Creator of Isadora
                            Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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