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    [SOLVED] Windows screen + resolution recognition

    Troubleshooting and Bug Reports
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    • DusX
      DusX Tech Staff last edited by

      I have 3 displays attached and do not suffer this issue.

      I guess I will start swapping around the adapters etc.. and see if any other configuration causes it.

      Troikatronix Technical Support

      • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
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      Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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      • keftaparty
        keftaparty last edited by

        Hi DusX,

        I have no adapters, GPU, cable ( short ), monitor.
        Anyway, the point for me is that the OS sees the monitors, and not isadora...

        ...
        Mehdi Toutain-Lopez
        www.toutain-lopez.com

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        • DusX
          DusX Tech Staff last edited by

          @keftaparty

          I understand.. I just need to find a way to reproduce it reliably.
          It seems likely to be OS/Hardware related, in that playing with multiple standard dpi displays I can't reproduce it yet.
          So, my guess is that something about Windows methods of dealing with highDPI displays is causing Isadora to mess up.

          Troikatronix Technical Support

          • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
          • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
          • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

          Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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          • keftaparty
            keftaparty last edited by

            Hi,

            So the scaling "tip" is still solving this issue, but... patching window is very hard to read...
            Best
            Mehdi

            ...
            Mehdi Toutain-Lopez
            www.toutain-lopez.com

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            • mark_m
              mark_m last edited by

              I have to agree with Mehdi, when you scale the screen resolution to 100% in order for Isadora to a) see the correct resolution of attached screens and b) output stages to screens it become so very hard to read the patches. It would be great to have this fixed.

              See next post for screenshots

              Intel NUC8i7HVK Hades Canyon VR Gaming NUC, i7-8809G w/ Radeon RX Vega M GH 4GB Graphics, 32GB RAM, 2 x NVMe SSD
              Gigabyte Aero 15 OLED XD. Intel Core i7-11800H, NVidia RTX3070, 32GB RAM 2 x NVMe SSD
              PC Specialist Desktop: i9-14900K, RTX4070Ti, 64GB RAM, Win11Pro
              www.natalieinsideout.com

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              • mark_m
                mark_m last edited by

                The first is with Windows set to the "recommended" scaling of 250%. Easy to read and work with.
                The second is with Windows set to 100%: the scaling necessary for Isadora to a) see the correct resolution of attached screens and b) output stages to screens. Hard on my eyes!


                c620a5-isadora_win_uhd-screen_250ppercent.png 678541-isadora_win_uhd-screen.png

                Intel NUC8i7HVK Hades Canyon VR Gaming NUC, i7-8809G w/ Radeon RX Vega M GH 4GB Graphics, 32GB RAM, 2 x NVMe SSD
                Gigabyte Aero 15 OLED XD. Intel Core i7-11800H, NVidia RTX3070, 32GB RAM 2 x NVMe SSD
                PC Specialist Desktop: i9-14900K, RTX4070Ti, 64GB RAM, Win11Pro
                www.natalieinsideout.com

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                • mark
                  mark last edited by

                  Dear @mark_m, @keftaparty, and Everyone,

                  Yes, this is a bug. You should not have to set the scaling to 100%, so you don't need to post further on this. I've arrived in Berlin this morning and am about to go fetch my Windows machine and start working on it. I'll update you here when I have news.
                  Best Wishes,
                  Mark

                  Media Artist & Creator of Isadora
                  Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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                  • mark_m
                    mark_m last edited by

                    Thanks @mark, hugely appreciate your efforts, and how much you care about we who use Isadora.

                    Intel NUC8i7HVK Hades Canyon VR Gaming NUC, i7-8809G w/ Radeon RX Vega M GH 4GB Graphics, 32GB RAM, 2 x NVMe SSD
                    Gigabyte Aero 15 OLED XD. Intel Core i7-11800H, NVidia RTX3070, 32GB RAM 2 x NVMe SSD
                    PC Specialist Desktop: i9-14900K, RTX4070Ti, 64GB RAM, Win11Pro
                    www.natalieinsideout.com

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                    • mark
                      mark last edited by

                      @keftaparty & @mark_m

                      One question about this: I assume you are using laptops with high resolution screens, e.g., like the retina display on the Mac Book Pros. Yes? I guess you wouldn't need to enable the 150% text scaling if that wasn't true, but please verify. If you _are_ using laptops, then how are you attaching two displays to them? Is that just a feature of the laptop you have? (Sadly, I the laptop on which I will test does not have that capability.)
                      Best Wishes,
                      Mark

                      Media Artist & Creator of Isadora
                      Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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                      • keftaparty
                        keftaparty last edited by

                        Hi Mark,

                        I think any NVidia GPU from 7xxm series support 3 screens.
                        Most of the time, the laptop's screen + 2 external screens.
                        I don't know AMD mobile GPUs
                        I have been wondering if this could be an optimus related thing, but :
                        I am having this issue not only on my laptop.
                        I have a workstation with a 4k screen + a 2560x1440 screen, GPU is gtx1080, I'm getting the same issue.
                        So no optimus...
                        Best
                        Mehdi

                        ...
                        Mehdi Toutain-Lopez
                        www.toutain-lopez.com

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                        • mark_m
                          mark_m last edited by

                          Hi Mark @mark On the laptop in my signature it is a high-res screen, retina-like but with 4K (UHD) resolution of 3840 X 2160. I am outputting screen/stage 1 via the laptop's HDMI port to a 1440 X 1050 projector, and screen/stage 2 via HDMI connected to a second 1400 X 1050 projector via the laptop's thunderbolt port and a thunderbolt to HDMI adaptor. If I can help further, or you'd like to remote connect to share my screen, just drop me a PM. Thanks Mark

                          Intel NUC8i7HVK Hades Canyon VR Gaming NUC, i7-8809G w/ Radeon RX Vega M GH 4GB Graphics, 32GB RAM, 2 x NVMe SSD
                          Gigabyte Aero 15 OLED XD. Intel Core i7-11800H, NVidia RTX3070, 32GB RAM 2 x NVMe SSD
                          PC Specialist Desktop: i9-14900K, RTX4070Ti, 64GB RAM, Win11Pro
                          www.natalieinsideout.com

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                          • M
                            michaeljr last edited by

                            on my home machine.. I have a Nvidia GTX970 both display (monitors) show properly at 1920x1200

                            on the machine at church, it has a Nvidia GTX750ti

                            one monitor at 1920x1080p  one 1280x720p projector one 1920x1200p projector.. the 1920x1200p

                            windows 10.. latest nvidia driver.. no scaling..

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                            • mark
                              mark last edited by

                              Dear @keftaparty, @mark_m,

                              Thank you for these details. One further question: are you scaling on the main monitor (the 4K/UHD) screen and not on the other displays? Or some combination of scaling on and scaling off the various displays?
                              Best Wishes,
                              Mark

                              Media Artist & Creator of Isadora
                              Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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                              • mark_m
                                mark_m last edited by

                                @mark, scaling only on the main monitor. It's at 100% on the other displays. HTH, Mark

                                Intel NUC8i7HVK Hades Canyon VR Gaming NUC, i7-8809G w/ Radeon RX Vega M GH 4GB Graphics, 32GB RAM, 2 x NVMe SSD
                                Gigabyte Aero 15 OLED XD. Intel Core i7-11800H, NVidia RTX3070, 32GB RAM 2 x NVMe SSD
                                PC Specialist Desktop: i9-14900K, RTX4070Ti, 64GB RAM, Win11Pro
                                www.natalieinsideout.com

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                                • mark
                                  mark last edited by

                                  @mark_m - yes that helps. I think that's the source of the issue.

                                  Media Artist & Creator of Isadora
                                  Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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                                  • keftaparty
                                    keftaparty last edited by

                                    Hi @mark ,

                                    The problem occurs when the scaling is on any monitor ( not only the main one).
                                    But ! If applying the same scaling on both monitors, the problem gets "solved".
                                    I actually have :
                                    1 x main monitor 4k that "needs" 150% scaling
                                    1 x second monitor QHD that "needs" 100% scaling
                                    the second monitor is the "stage"
                                    If I scale the second monitor to 150%, witch makes it not comfortable for desktop use, but anyway the goal is to use it as a stage, then isadora is fine, seeing it at the good resolution.
                                    that's my 2 cents tryout of this afternoon...
                                    Best 
                                    Mehdi

                                    ...
                                    Mehdi Toutain-Lopez
                                    www.toutain-lopez.com

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                                    • mark
                                      mark last edited by

                                      Dear All,

                                      @keftaparty and @mark_m report that the new beta (2.4.5b04) solves this resolution issue. Please download the update from 
                                      http://troikatronix.com/isa25beta
                                      Best Wishes,
                                      Mark

                                      Media Artist & Creator of Isadora
                                      Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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                                      • M
                                        michaeljr last edited by

                                        Its' fixed for me.. i have full HD 1920x1200 going!!! thanks Mark..

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