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    Crash on start-up with SD card plugged in

    Troubleshooting and Bug Reports
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    • LPmode
      LPmode Beta Silver last edited by

      Isadora Crashes on start-up if I have an SD card inserted. It's strange, and it took a while to figure out.

      I have a Clevo P570WM
      Isadora 2.2.2, and tried previous 2.1 version as well
      Windows 10
      Realteck PCIE Card Reader
      Device PCI\VEN_10EC&DEV_5229&SUBSYS_522910EC&REV_01\00000001004CE00000 requires further installation.
      crash report attached

      8224e3-4b43e12f-a436-4dd5-b091-353b632896e5.zip

      M1 Max 32GB + ThinkPad P72 64GB Quadro P5200 W10. liviu.stoptime.live

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      • DusX
        DusX Tech Staff last edited by

        I have a clevo as well (different model) I will try to reproduce this on my machine. Does it matter what is contained on the SD card?

        Troikatronix Technical Support

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        • Skulpture
          Skulpture Izzy Guru last edited by

          Wow that's very weird. Did you have isadora reading any images or videos from it in the patch by any chance?

          Graham Thorne | www.grahamthorne.co.uk
          RIG 1: Custom-built PC: Windows 11. Ryzen 7 7700X, RTX3080, 32G DDR5 RAM. 2 x m.2.
          RIG 2: Laptop Dell G15: Windows 11, Intel i9 12th Gen. RTX3070ti, 16G RAM (DDR5), 2 x NVME M.2 SSD.
          RIG 3: Apple Laptop: rMBP i7, 8gig RAM 256 SSD, HD, OS X 10.12.12

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          • DusX
            DusX Tech Staff last edited by

            I am unable to reproduce the issue on my machine.

            It maybe some hardware setting where a drive letter is being assigned when the card is inserted, that doesn't match a path Isadora is looking for.
            Take a look at how your drive letters are defined when the card is in and out.
            Could Isadora paths (global user actors, FFGL etc..) be affected by the way the drives are being assigned?

            Troikatronix Technical Support

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            • mark_m
              mark_m last edited by

              This is happening to me too, on my laptop (see sig) and is 100% reproducible.
              (and thank goodness for previous bug report or I would never have figured out what's happening)

              Have emailed crash report.

              Nothing changes WRT drive letter definition when SD card is in or out: it gets assigned to its own drive letter, other drive letters are unaffected including  Izzy's global user actor folder.

              Intel NUC8i7HVK Hades Canyon VR Gaming NUC, i7-8809G w/ Radeon RX Vega M GH 4GB Graphics, 32GB RAM, 2 x NVMe SSD
              Gigabyte Aero 15 OLED XD. Intel Core i7-11800H, NVidia RTX3070, 32GB RAM 2 x NVMe SSD
              PC Specialist Desktop: i9-14900K, RTX4070Ti, 64GB RAM, Win11Pro
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              • mark
                mark last edited by

                Dear mark_m,

                What drive letter appears when you insert the SD Card?
                And what drive letter are you using for your system? (Normally it's C:\ but... just for sake of completeness)
                Best Wishes,
                Mark

                Media Artist & Creator of Isadora
                Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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                • mark_m
                  mark_m last edited by

                  C: for the system
                  Then a drive partitioned into two: D for Data and E for Video,
                  The SD card gets given H

                  Thanks!

                  Mark

                  Intel NUC8i7HVK Hades Canyon VR Gaming NUC, i7-8809G w/ Radeon RX Vega M GH 4GB Graphics, 32GB RAM, 2 x NVMe SSD
                  Gigabyte Aero 15 OLED XD. Intel Core i7-11800H, NVidia RTX3070, 32GB RAM 2 x NVMe SSD
                  PC Specialist Desktop: i9-14900K, RTX4070Ti, 64GB RAM, Win11Pro
                  www.natalieinsideout.com

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                  • LPmode
                    LPmode Beta Silver last edited by

                    I think the problem is related to Isadora registration dependency on computer configuration/windows installation and drive order. I'm guessing this because Isadora-reverted to demo when I upgraded my D drive and kind of remember that the SD card issue occurring with the drive upgrade, but that may not be true and that it may have preceded it. 
                    I'm glad my report and fix was useful,
                    I have
                    C: for windows/programs
                    D: for Document folder/ moved from default windows folder
                    Y: additional Data on  third drive- I changed it to different letters while I was troubleshooting the Isadora crash
                    G: SDXC card
                    I: DVDRW

                    M1 Max 32GB + ThinkPad P72 64GB Quadro P5200 W10. liviu.stoptime.live

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                    • DusX
                      DusX Tech Staff last edited by

                      I just did a number of tests on my Clevo system (details in signature) and I have not problems launching Isadora with or without a SD card inserted (the SD is assigned Drive G on my system)

                      I tested 2.2.2 and newer.

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                      Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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                      • LPmode
                        LPmode Beta Silver last edited by

                        It's really a non issue for me.

                        Yeah, I have an older D900F Clevo and don't have the problem, I don't recall having the problem with my current 2 years old  Clevo P270WM system until recently so it's most likely related to very specific circumstances. 

                        The crash does not occur with the demo version of isadora but it's persistent with older stand-alonbe registered versions of Isadora

                        M1 Max 32GB + ThinkPad P72 64GB Quadro P5200 W10. liviu.stoptime.live

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                        • DusX
                          DusX Tech Staff last edited by

                          I have created a support ticket for this issue, so that I can continue to test it with every release.

                          @mark_m do you still have the issue with the latest beta?

                          Troikatronix Technical Support

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                          • mark_m
                            mark_m last edited by

                            Hi Ryan

                            I do. Just sent you a crash report to prove it.
                            SD card in, crash every time.
                            SD card out, all fine.

                            This is not the highest priority thing, but it can lead to panic and stress if you don't know why you can't get Isadora to start. It crashes pretty instantly.

                            Cheers

                            Mark

                            Intel NUC8i7HVK Hades Canyon VR Gaming NUC, i7-8809G w/ Radeon RX Vega M GH 4GB Graphics, 32GB RAM, 2 x NVMe SSD
                            Gigabyte Aero 15 OLED XD. Intel Core i7-11800H, NVidia RTX3070, 32GB RAM 2 x NVMe SSD
                            PC Specialist Desktop: i9-14900K, RTX4070Ti, 64GB RAM, Win11Pro
                            www.natalieinsideout.com

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