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    Unable to open v1

    Troubleshooting and Bug Reports
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    • Bodo
      Bodo last edited by

      Dear Alll,

      i have a Touring mac pro 5,1 / OS X 10.6.7  which was running a show in 1.3.0f16 - this peace goes on tour after 2 or 3 years now again - i was checking the computer today and it gives me the message in the attachment - i`am only able to open in demomode - i don`t want to update the computer to v2 what can i do to be able to run in full mode???

      896312-bildschirmfoto-2016-09-15-um-21.28.38.png

      MacPro Late 2013 OSX 10.13., Izzy 2.6.1

      http://studio6.berlin

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      • DusX
        DusX Tech Staff last edited by

        @Bodo

        Please submit a support request with a topic of 'Other Registration Questions'.
        One of use will get back to you ASAP. This requires access to the license database etc, so the support ticket it the best way.
        A couple of things to include in the message.
        - Do you have a valid V1 license? (or have you upgraded the V1 license to V2?)
        - Have you used this license on other machines since using this machine last? (use count is depleted possibly)

        Troikatronix Technical Support

        • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
        • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
        • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

        Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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        • Bodo
          Bodo last edited by

          Hi DusX,

          i will get the license information from the theater company hopefully soon and will submit the request...
          Thank you!

          MacPro Late 2013 OSX 10.13., Izzy 2.6.1

          http://studio6.berlin

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          • Bodo
            Bodo last edited by

            @DusX...it is working now (after the request) - but which is the last stable v1 version and where can i download it???

            thank you!

            MacPro Late 2013 OSX 10.13., Izzy 2.6.1

            http://studio6.berlin

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            • Michel
              Michel Izzy Guru last edited by

              @Bodo

              The latest stable v1 version is the stable version of Isadora 2.2.2, even with v1 license.
              Best Michel

              Michel Weber | www.filmprojekt.ch | rMBP (2019) i9, 16gig, AMD 5500M 8 GB, OS X 10.15 | located in Winterthur Switzerland.

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              • Bodo
                Bodo last edited by

                @ Michel - yes i remember - thanks!

                MacPro Late 2013 OSX 10.13., Izzy 2.6.1

                http://studio6.berlin

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