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    Isadora Doesn't Open

    Troubleshooting and Bug Reports
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    • callie
      callie last edited by

      When loading a newly installed 2.0 version Isadora doesn't start.  If I go into task manager it's there and running, but it doesn't actually startup the interface.  I previously had version 3.1f24 (I believe) and it worked fine.  It's only when I wanted to add a blur effect to a 3D particles actor via 3D Renderer that I sought after a version that would allow me to do that.

      I have installed 2.0 - Didn't work, so I uninstalled and restarted.
      I tried every version available for download (installed, tried, failed, uninstalled, restarted each time).

      I have made no significant changes to my computer recently.

      Running Windows 8.1 (with updates)
      NVIDIA GEFORCE GT 2GB
      8GB RAM
      i7
      plenty of free space on HDD

      I want to see some sort of error log, but when I go into Event Viewer there are no events that coincide with Isadora.  Is there another place to look?  How can I try to troubleshoot this? HELP!  (Have a performance on the 25th of September)

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      • Skulpture
        Skulpture Izzy Guru last edited by

        Try deleting Izzy preferences and restarting your machine.

        Graham Thorne | www.grahamthorne.co.uk
        RIG 1: Custom-built PC: Windows 11. Ryzen 7 7700X, RTX3080, 32G DDR5 RAM. 2 x m.2.
        RIG 2: Laptop Dell G15: Windows 11, Intel i9 12th Gen. RTX3070ti, 16G RAM (DDR5), 2 x NVME M.2 SSD.
        RIG 3: Apple Laptop: rMBP i7, 8gig RAM 256 SSD, HD, OS X 10.12.12

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        • callie
          callie last edited by

          Tried and restarted.  Same result.

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          • callie
            callie last edited by

            Dug up an old copy of 3.1f24 and that works fine.  From 3.xf25 on same result.

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            • DusX
              DusX Tech Staff last edited by

              Hi Callie

              I have picked up your support request in our support system.
              Please respond there.. and I will add your above system specs to the ticket as well.
              thanks

              Troikatronix Technical Support

              • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
              • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
              • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

              Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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              • D
                dgaddy last edited by

                I found that if I run the program once or twice that I sometimes have to go into task manager and force quit the Isadora process.  Then it opens up just fine.

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