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    How to stop continous crashing on start due to crash report itself ?

    Troubleshooting and Bug Reports
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    • jhoepffner
      jhoepffner last edited by

      Normally, the best thing to do is to trash preferences. I dont know where it is on window but most of time it cures the problem.

      jacques

      Jacques Hoepffner http://hoepffner.info
      GigaByte 550b / Ryzen 7 3800X / Ram 64 Go / RTX 3090 24 Go / SSD 2 To / raid0 32 To
      MBP 13' i5 2.6 Ghz 16 Go / Intel Iris / macOs 10.11.6 / izzy 2.6.1 + 3.0.3b2
      MBP 15' i7 2.6 Ghz 16 Go / GTX 650M 1Go/ MacOs10.13.3 / Izzy 2.6.1
      MSI GS65 i7 3.6 Ghz 32 Go / GTX 1070 8 Go / Windows 10 / Izzy 3.0.3b2

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      • Michel
        Michel Izzy Guru last edited by

        @chrisdel
        See the link where to find the prefs on Windows. http://troikatronix.com/support/kb/delete-isadora-preferences/
        Best Michel

        Michel Weber | www.filmprojekt.ch | rMBP (2019) i9, 16gig, AMD 5500M 8 GB, OS X 10.15 | located in Winterthur Switzerland.

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        • DusX
          DusX Tech Staff last edited by

          Preferences are stored at: C:\Users\YourUserName\AppData\Roaming\TroikaTronix

          There will be an .izp file that matches your Isadora version, you can safely delete these files.

          Troikatronix Technical Support

          • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
          • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
          • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

          Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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          • C
            chrisdel last edited by

            Thanks a lot for your answers, I will check this out.

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            • R
              rayroyiii last edited by

              same thing is happening to me on windows 10. removing the preferences does not solve the problem.

              1 Reply Last reply Reply Quote 0
              • DusX
                DusX Tech Staff last edited by

                Can you open Isadora, stop the engine, and then open your file?

                Troikatronix Technical Support

                • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
                • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
                • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

                Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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                • C
                  chrisdel last edited by

                  hi, I tried all the ways of removing preferencies but it didn't work. Apparently some informations are kept somewhere else than C:\Users\YourUserName\AppData\Roaming\TroikaTronix
                  about the crash reports that keep it crashing on and on... Do you know where it could be ? I am on windows 10 too.

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                  • C
                    chrisdel last edited by

                    @DusX @Michel
                    Hi i have looked inside the computer and found those  locations with isadora files.
                    C:\ProgramData\TroikaTronix
                    C:\Users\tuby\AppData\Local\CrashRpt\UnsentCrashReports
                    C:\Users\tuby\AppData\Roaming\TroikaTronix

                    I erased everything, reinstalled isadora and still the crash continues.... This is just desperating.... Any idea what to do ? Should I modify something inside the register base ?

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                    • DusX
                      DusX Tech Staff last edited by

                      Crash reports really should not be the cause. So those folders probably don't matter. Do you have any freeframes , glsl shaders , and or UserActors being loaded into isadora? You may want to rename the folders that hold these files and the restart isadora. That will ensure that these files are not loaded. This is a common cause of startup errors.

                      Troikatronix Technical Support

                      • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
                      • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
                      • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

                      Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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                      • C
                        chrisdel last edited by

                        @DusX; OK, I uninstalled the the freeframe and now it starts fine on windows 10. What a relesase !!! Thanks you !

                        Does that mean that the TroikaTronix FreeFrame Plugin Collection for Windows is not compatible with windows 10. ?

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                        • R
                          rayroyiii last edited by

                          @chrisdel what was your procedure for removing freeframe plugins? Did you need to reinstall Isadora again as well?

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                          • C
                            chrisdel last edited by

                            @rayroyiii  I used the command uninstall from the windows program lists. I didn't have to reinstall isadora.

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                            • R
                              rayroyiii last edited by

                              Did not work for me. Isadora still crashes immediately. All preferences removed, free frame uninstalled. :(

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                              • C
                                chrisdel last edited by

                                :( I am using an old version of isadora : 1f3 on USB key. Maybe that makes a difference ?

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                                • Michel
                                  Michel Izzy Guru last edited by

                                  @chrisdel

                                  even though you only have a version 1.x license I would recommend downloading version 2.x, there are a lot of fixes in there also for license 1.x owners. The only thing is that you will not benefit of the newest features.
                                  Best Michel

                                  Michel Weber | www.filmprojekt.ch | rMBP (2019) i9, 16gig, AMD 5500M 8 GB, OS X 10.15 | located in Winterthur Switzerland.

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                                  • DusX
                                    DusX Tech Staff last edited by

                                    @chrisdel

                                    If you are running a older version of Isadora, it does not support the new freeframeGL format, only the older freeframe format. 
                                    The downloads available are Petes freeframes (older version) and the Newer Isadora FreefraeGL collection.
                                    @rayroyiii
                                    Without seeing the error report I can only guess. But I would suggest trying the most recent beta, since it may have a fix that addresses your issue:
                                    http://troikatronix.com/isa25beta/

                                    Troikatronix Technical Support

                                    • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
                                    • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
                                    • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

                                    Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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                                    • R
                                      rayroyiii last edited by

                                      @chrisdel yes i've been trying the beta, it didn't work on my windows 10 machine, and recently freezes and is inoperable on my windows 8.1 intel i7 16GB ram nVidea GTX 960m workhorse. I uninstalled isadora 2.5 beta, removed preferences as per instructions on this forum, restarted machine, installed isadora 1.3, restarted, opened isadora.... crashes immediately.

                                      I will now try to install the older freeframe format and see if that helps, is there a procedure for removing the freeframe GL collection?
                                      i am considering completely wiping this computer, reformatting and starting over, but honestly i shouldn't have to do that, on two completely different machines?
                                      How can I send you an error report?
                                      thanks for the help,
                                      rr
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                                      • R
                                        rayroyiii last edited by

                                        crash report attached @chrisdel

                                        -rr

                                        7a12cf-isadora-crashreport.zip

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                                        • R
                                          rayroyiii last edited by

                                          OK, the freeframe uninstall and reinstall of the non GL collection worked on my i7 windows 8.1 machine.

                                          did the same thing on my i5 windows 10 backup, still crashed immediately. see crash report attached.
                                          rr

                                          d08d2a-isadoracrashwindows10.zip

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                                          • C
                                            chrisdel last edited by

                                            @michel,  In fact I had old files in v1 that were working very fine on windows XP. And to port them on windows 10 with isadora v.2.0 gave me so many problems.... that I prefer to carry on with the good old tools.   my feeling is that isadora v 2.0 is not fully ready for windows 10.... I will wait a bit more...

                                            @rayroyiii, i'm not developper so you should adress the crash report to @dusX   Good luck with solving your problem !

                                            @dusX   thanks for your help ! Let me know when isadora 2.0 has been tested by many users and working fine on windows 10. I had many problems of stability with the Black Magic Intensity driver. Maybe the problems comes from the driver itself ? Anyway I went back to the good old tools : firewire capture card, isadora v0.9 (much more efficient than the v1.3 for video tracking, the difference in CPU use is very important) on windows XP, maybe windows 7 (I am testing at the moment and it seems to be working fine also.

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