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    MacOS Sierra: If You're Having Trouble - Let Mark Know Here

    Troubleshooting and Bug Reports
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    • Paz
      Paz Beta Tester last edited by

      Hi @Mark,

      I'm experiencing issues with the latest build which I downloaded today. 
      The Izzy workspace is empty - containing no patch. Just dragging in an actor causes lag. Back in October I posted a video of my experience - same problem is occurring today [http://troikatronix.com/troikatronixforum/discussion/2929/mac-os-sierra#latest](http://troikatronix.com/troikatronixforum/discussion/2929/mac-os-sierra#latest) 
      Thanks for your help

      Simon Powell: Researching Emerging Technologies in Live Performance at University of the Arts London.
      Running: Mac Studio M1 Max 32GB, 512GB SSD, macOS 15.1 | MacBook Pro M2 Pro 16GB, 512GB SSD, macOS 15.1 / Izzy v4.09 /// UK

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      • mark
        mark last edited by

        @Paz,

        Thanks for that. I have just realized that I had Sierra 10.12.0, not 10.12.2 – for some reason the update didn't automatically appear in the Updates section of Mac OS. (Strange.) I'm downloading it now and will report here if the upgrade allows me to see the problems.
        Best Wishes,
        Mark

        Media Artist & Creator of Isadora
        Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

        1 Reply Last reply Reply Quote 0
        • G
          groovakos last edited by

          Ok guys, so here it goes.

          Model Name: MacBook Pro

          Model Identifier: MacBookPro9,2

          Processor Name: Intel Core i7

          Processor Speed: 2.9 GHz

          Number of Processors: 1

          Total Number of Cores: 2

          L2 Cache (per Core): 256 KB

          L3 Cache: 4 MB

          Memory: 8 GB

          Kinect: 1414

          Maybe someone else has mentionned this

          Problem A (not so serious); I start Isadora and the whole laptop starts warming up too fast and using the fans way too early (even before starting to put actors).

          Problem B: So here is the moment when it all crushes.

          I have followed succesfully part 1 + 2 of the isadora kinect tutorials.

          I am now starting with part 3, I go up until step 4 and it crushes.. I insert 'syphonreceiver' and the moment i change the server to 'depth' it all crushes.

          Problem C: In the beginning I was also running a kinect v2 with a syphon2, and when I was changing between the 3 servers it was also crushing. I don't remember exactly my setup but it was fairly simply. Just the syphon2 and the project. then i was changing between the 3 kinect2 servers. I didn't pay too much attention then, but since it resembles problem B, I thought I should mention it.

          I hope it helps.

          Pavlos

          1 Reply Last reply Reply Quote 0
          • mark
            mark last edited by

            Dear @groovakos (Pavlos),

            Regarding the Kinect crash: you are using the version available here, yes? http://troikatronix.com/isa25beta
            If not, please make this free upgrade and try the Syphon Receiver actor again.
            Best Wishes,
            Mark

            Media Artist & Creator of Isadora
            Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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            • G
              groovakos last edited by

              thanks @mark,

               I have tried on version 1.something (i can't remember now which one I have and don't know where to find it) and also on 2.5 
              It certainly crushes on both. 
              But now that you mentioned it here. I went back to the 2.5, I tried it, and it worked for 5-10 seconds, then it crushed. 
              Pavlos
              1 Reply Last reply Reply Quote 0
              • Aolis
                Aolis last edited by

                Morning,

                Just installed the 2.5 version you linked above.
                Still seeing the same lag and frame rate drop when dragging a particles actor around on the otherwise bare stage. 
                This is on my:
                MacBook Pro (Retina, Mid 2012)
                OS: 10.12.2
                2.6 Intel Core i7
                16 GB 1600 Mhz DDR3
                NVIDIA GeForce GT 650 1024 MB
                Intel HD Graphics 4000 1536 MB

                Media Artist & Teacher
                MacBook Pro, Apple M3 Max, 128 GB
                Sonoma 14.3.1

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                • Fred
                  Fred last edited by

                  I have only gone to 10.12 on my mac mini

                  Mac mini (Mid 2011)

                  2.7 GHz Intel Core i7

                  16 GB 1333 MHz DDR3

                  AMD Radeon HD 6630M 256 MB

                  Just a little baby I know but Izzy used to run smooth, now I have jerky unresponsive activity from dragging the fist actor on.

                  http://www.fredrodrigues.net/
                  https://github.com/fred-dev
                  OSX 13.6.4 (22G513) MBP 2019 16" 2.3 GHz 8-Core i9, Radeon Pro 5500M 8 GB, 32g RAM
                  Windows 10 7700K, GTX 1080ti, 32g RAM, 2tb raided SSD

                  1 Reply Last reply Reply Quote 0
                  • A
                    ar4wy last edited by

                    Hi Mark,

                    I downloaded the most recent 2.5 version from the link, but am still experiencing frame drop and slow downs. This is not patch specific and happens even with a new patch. (The performance returns to 60fps when I switch to control mode, which for me is alway empty. I guess it's not drawing the actors on the screen anymore?)
                    Here is a video:
                    https://youtu.be/sEfIJgw-JEI
                    I have a 15" Macbook Pro (late-2016). 2.9Ghz i7 + Radeon Pro 460\. I'm on 10.12.2

                    Model Name: MacBook Pro

                    Model Identifier: MacBookPro13,3

                    Processor Name: Intel Core i7

                    Processor Speed: 2.9 GHz

                    Number of Processors: 1

                    Total Number of Cores: 4

                    L2 Cache (per Core): 256 KB

                    L3 Cache: 8 MB

                    Memory: 16 GB

                    Boot ROM Version: MBP133.0226.B08

                    SMC Version (system): 2.38f6

                    Beyond these problems, Isadora takes much longer than it did to open. The splash screen will come up, go away--and then nothing for a while--before the "untitled" blank project opens.
                    Please let me know if I can let you know about anything else that might be useful! 
                    1 Reply Last reply Reply Quote 0
                    • Aolis
                      Aolis last edited by

                      Hey there,

                      I was just able to check the new 2.5 download above on my newer (not the newest) machine.
                      As I reported on the last version of 2.45 (?) I **do not** see a significant slow down on this machine.
                      If I really start moving a particle actor around (basically shaking the mouse around as fast as I can)  it will drop down from 30 to around 26-27 fps. . . but it isn't noticeable unless I am watching the FPS meter. Have not had a chance to do anything but open a clean patch and just add the one actor.
                      Here are the specs:
                      Os: 10.12.2 

                      Model Name: MacBook Pro

                      Model Identifier: MacBookPro11,5

                      Processor Name: Intel Core i7

                      Processor Speed: 2.8 GHz

                      Number of Processors: 1

                      Total Number of Cores: 4

                      L2 Cache (per Core): 256 KB

                      L3 Cache: 6 MB

                      Memory: 16 GB

                      Boot ROM Version: MBP114.0172.B10

                      SMC Version (system): 2.30f2

                      15.4-inch (2880 x 1800)

                      AMD Radeon R9 M370X 2048 MB

                      This one is

                      Media Artist & Teacher
                      MacBook Pro, Apple M3 Max, 128 GB
                      Sonoma 14.3.1

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                      • Armando
                        Armando Beta Gold last edited by

                        Hello @Mark,

                        I started to use Izzy a little more under Sierra and am having trouble just launching it (I have the latest beta) It takes a lot of time especially if I open patches from older versions. The waiting time is even longer if Isadora doesn't find the serial port device the patch was supposed to be connected to
                        Ciao!
                        MacBook Pro (Retina, 15-inch, Mid 2015), 2.5 GHz Intel Core i7, 6 GB 1600 MHz DDR3, AMD Radeon R9 M370X 2048 MB

                        Intel Iris Pro 1536 MB

                        Armando Menicacci
                        www.studiosit.ca
                        MacBook Pro 16-inch, 2021 Apple M1 Max, RAM 64 GB, 4TB SSD, Mac OS Sonoma 14.4.1 (23E224)

                        1 Reply Last reply Reply Quote 0
                        • L
                          Lauri last edited by

                          Hi,
                          MacBook Pro (15-inch, 2016)
                          Processor 2,7 GHz Intel Core i7
                          Memory 16 GB 2133 MHz LPDDR3
                          Graphics Radeon Pro 460 4096MB & Intel HD Graphics 530 1536 MB
                          I'm having problems with the version 2.5.1, the start up of the application takes long time with the spinning rainbow wheel, and then opening a project the same thing (with the spinning rainbow wheel ), and in the end the project might run or not, usually not – it just gets stuck, and relaunching the project might start it running, usually not. Sorry, not very precise.

                          MacPro (2013), 3.0GHz 8-Core Intel Xeon E5, RAM 64GB, Dual AMB FirePro D700, OSX 10.13.6
                          MacBookPro (15 inch 2018), 2.6 GHz Intel Core i7, RAM 32GB, Radeon Pro Vega 20, OSX 10.14.6

                          1 Reply Last reply Reply Quote 0
                          • S
                            srubidge @mark last edited by

                            @mark

                            Hi Mark,

                            I hope all is well with you ... but .... 

                            I am afraid that I too am having trouble with Isadora start-up on my MacBook Pro.  It works perfectly on my (older) Mac Mini, but takes between 50 secs and a minute to initialise, and then another 30 secs or so to open the Isadora file on the MacBook.  I am not working on a complicated system (very simple in fact)  ... and as I say it all works fine on the Mac Mini.

                            The specs for the Macbook are .... 

                            Retina 13" Early 2015:    Procesor 2.9Ghz Intel Core i5:   8gb Memory 1867 MHz DDR3:Graphics Intel Iris Graphics 6100 1536 MB

                            The Specs for the MacMini are

                            Mac Mini Late 2012:  Processor 2.3GHz:   16GB 1600MHz: Startup Disk Macintosh HD Graphics 4000 1536MB

                            I'm running Isadora Core 2.5.1 on the MacBook and Isadora USB 2.5.1  on the Mac Mini (I daren't change that until after the exhibition is over - and can't find the new 2).  

                            Hope it is not just me being a klutz.

                            Sarah (Rubidge)

                             

                            mc_monte 1 Reply Last reply Reply Quote 0
                            • mc_monte
                              mc_monte Tech Staff @srubidge last edited by

                              @srubidge

                              Please send us a support ticket with these details. We'd be happy to help you find a solution.

                              [Troikatronix Technical Support Staff] Located in Toronto, Canada.
                              Need help with Isadora? Send us a ticket [https://support.troikatronix.com/support/tickets/new
                              Montgomery Martin -- [http://www.montycmartin.com]

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