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    Isadora windows un responsive

    Troubleshooting and Bug Reports
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    • Fred
      Fred last edited by

      After trying a bunch of stress tests Isadora has become unresponsive. I can open an existing project and manipulate anything, but if I make a new project the gui does not respond at all, not even alt+F4 or closing the window. I have uninstalled and reinstalled, unfortunately it does not crash so there are no crash reports.

      Has anyone had this behaiviour? I am on windows 10 64 bit pro and razor blade 2016 with a GTX 1060 on power and on batteries...

      http://www.fredrodrigues.net/
      https://github.com/fred-dev
      OSX 13.6.4 (22G513) MBP 2019 16" 2.3 GHz 8-Core i9, Radeon Pro 5500M 8 GB, 32g RAM
      Windows 10 7700K, GTX 1080ti, 32g RAM, 2tb raided SSD

      mark 1 Reply Last reply Reply Quote 0
      • mark
        mark @Fred last edited by mark

        @Fred

        You'e unplugged all external hardware, restarted, and done all the obvious stuff right?

        Did you auto-upgrade by any chance to the Windows Creators Update? One user has just reported an issue with that.

        Did you try trashing the prefs: C:\Users\YOURNAME\AppData\Roaming\TroikaTronix\ ?

        @DusX - anything like this?

        Best,
        Mark

        Media Artist & Creator of Isadora
        Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

        Fred 1 Reply Last reply Reply Quote 0
        • Fred
          Fred last edited by

          Yes, just removed all preferences as it is alive again..

          http://www.fredrodrigues.net/
          https://github.com/fred-dev
          OSX 13.6.4 (22G513) MBP 2019 16" 2.3 GHz 8-Core i9, Radeon Pro 5500M 8 GB, 32g RAM
          Windows 10 7700K, GTX 1080ti, 32g RAM, 2tb raided SSD

          mark 1 Reply Last reply Reply Quote 0
          • mark
            mark @Fred last edited by

            @Fred

            Did you change the Target Frame Rate? If so, e.g., you change it to 50, you may want to change the General Service Tasks to 4x instead of 8x.

            Best,
            Mark

            Media Artist & Creator of Isadora
            Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

            1 Reply Last reply Reply Quote 0
            • DusX
              DusX Tech Staff last edited by

              I haven't experienced this, nor have any support ticket come it like this.

              I know this isn't the preferred answer, but in these 'odd' cases I usually try reinstalling the 2013 c++ redistributable from Microsoft.

              I've had cases where that has helped. 

              Troikatronix Technical Support

              • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
              • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
              • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

              Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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              • Fred
                Fred @mark last edited by

                @mark yes I am on creators update.

                Fred

                http://www.fredrodrigues.net/
                https://github.com/fred-dev
                OSX 13.6.4 (22G513) MBP 2019 16" 2.3 GHz 8-Core i9, Radeon Pro 5500M 8 GB, 32g RAM
                Windows 10 7700K, GTX 1080ti, 32g RAM, 2tb raided SSD

                1 Reply Last reply Reply Quote 0
                • DusX
                  DusX Tech Staff last edited by

                  Just wanted to add here, that today I updated to the Creators Update, and I haven't found any problems yet.
                  I am still testing, but so far I am able to open a number of my most complex projects, and they run as expected.
                  Creating a new project not an issue for me either. It appears nothing has changed in regards to Isadora after the update.

                  Troikatronix Technical Support

                  • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
                  • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
                  • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

                  Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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