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    DLL ERROR

    Troubleshooting and Bug Reports
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    • H
      hatfab last edited by

      Hi, I would like to ask if someone knows about this message ? Everything seems to work well but it's never safe to get this kind of window before a show. It's asking to send it to Troikatronix, so I do.

      Thank you !

      1 Reply Last reply Reply Quote 0
      • DusX
        DusX Izzy Guru last edited by

        I don't know the cause of the error, but it should only effect the use of the leap motion actor.

        You can remove the 2 leap motion file (1 dll and one other) in the Isadora plugins folder if you are not using the leap motion and want to be on the safe side.

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        • mark_m
          mark_m last edited by

          Are you running the very latest version of Isadora? I used to get this on one of the earlier versions of the 2.x beta. Not seen it for a few versions.

          Intel NUC8i7HVK Hades Canyon VR Gaming NUC, i7-8809G w/ Radeon RX Vega M GH 4GB Graphics, 32GB RAM, 2 x NVMe SSD
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          • H
            hatfab @mark_m last edited by

            @mark_m Yes, 2.5.1

            Michel 1 Reply Last reply Reply Quote 0
            • Michel
              Michel Izzy Guru @hatfab last edited by

              @hatfab

              the very latest is 2.5.2 https://troikatronix.com/get-i...

              Best Michel

              Michel Weber | www.filmprojekt.ch | rMBP (2019) i9, 16gig, AMD 5500M 8 GB, OS X 10.15 | located in Winterthur Switzerland.

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              • J
                jbrem003 last edited by

                verified that this issue persists in 2.5.2

                DusX 1 Reply Last reply Reply Quote 0
                • DusX
                  DusX Izzy Guru @jbrem003 last edited by

                  @jbrem003 

                  I just tested this again on my system and I don't have any issues. 
                  My guess is that something about the Leap system requires specific system libraries.
                  Try reinstalling the Leap software/drivers.
                  Looking at the Leap Motion SDK release notes, I found this "The Leap Motion installer for Windows now includes the Visual C++ 2010 Redistributable so the related Microsoft libraries no longer need to be included with your applications" 
                  So I would also try reinstalling these. https://www.microsoft.com/en-c...

                  Hope that helps.

                  🎛️ TroikaTronix Professional Services
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                  🎫 Support Tickets
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                  💻 Add-ons
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