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    [SOLVED, Unsupported Legacy Version of Isadora] - Jump actor doesn't fade properly​

    Troubleshooting and Bug Reports
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    • K
      kikko last edited by Woland

      Dear all,

      Without any changement in my Mac laptop, suddenly using the Jump or the Jump++ actor when the fade value is different from 0, the next scene start to fade (the scene starting to be blue) but stuck in the middle and doesn't work.
      Thank you for any help
      Francesco

      MacBook Pro (Early 2015)
      MacOS High Sierra 10.13.6 (17G65)
      2,7 GHz Intel Core i5
      8 GB 1867 MHz DDR3
      Intel Iris Graphics 6100 1536 MB
      Isadora 1.3.1 (f06)

      Isadora 3.2.6/Win 10 Pro 64 bit/Intel Core i7-8750H/32GB DDR4 2400hz/Samsung SSD Evo 860 + Samsung SSD Evo 970/Nvidia GTX 1060

      DusX 1 Reply Last reply Reply Quote 0
      • DusX
        DusX Tech Staff @kikko last edited by

        @kikko

        Isadora 1.3.1 is not supported on the version of Mac OS you are running.
        We are happy to help you with upgrading if you would like to install Isadora 2 or your system.

        Troikatronix Technical Support

        • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
        • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
        • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

        Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

        1 Reply Last reply Reply Quote 0
        • K
          kikko last edited by

          I have already both release on the laptop, but I have also many patch made with old version. Also I used Isadora 1.3.1 until 2 days ago on my Mac with High Sierra installed... so there's no reason why now it doesn't work properly.

          Isadora 3.2.6/Win 10 Pro 64 bit/Intel Core i7-8750H/32GB DDR4 2400hz/Samsung SSD Evo 860 + Samsung SSD Evo 970/Nvidia GTX 1060

          DusX Woland 2 Replies Last reply Reply Quote 0
          • DusX
            DusX Tech Staff @kikko last edited by

            @kikko

            It may be running Isadora 1.3.1 on High Sierra, that you have been lucky, and not used any features that cause problems on this operating system.
            Since Isadora will not have changed (the install files do not get modified with usage) the only files that will be likely to have changed are:

            • the Isadora Preference file https://support.troikatronix.c...
            • the Isadora Project file you are working with
            • Any MacOS / system files
            • 3rd party programs

            Since you say that it was running correctly a couple days ago, I suggest looking for any small system changes that may have occurred.
            Of course, you can also upgrade the file to Isadora 2 since you have it installed, and make any required adjustments.

            Troikatronix Technical Support

            • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
            • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
            • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

            Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

            K 1 Reply Last reply Reply Quote 0
            • K
              kikko @DusX last edited by

              @dusx

              I don't find the way to solve the problem, but thank you anyway DusX for your help!

              Francesco

              Isadora 3.2.6/Win 10 Pro 64 bit/Intel Core i7-8750H/32GB DDR4 2400hz/Samsung SSD Evo 860 + Samsung SSD Evo 970/Nvidia GTX 1060

              1 Reply Last reply Reply Quote 0
              • Woland
                Woland Tech Staff @kikko last edited by

                @kikko said:

                Also I used Isadora 1.3.1 until 2 days ago on my Mac with High Sierra installed... so there's no reason why now it doesn't work properly.

                For comparison, I couldn't even get this version of Isadora to open on El Capitan. There are many reasons why it wouldn't work properly, but none of them are documented because this is a depreciated version of the software that is no longer supported or recommended. I highly recommend upgrading to Isadora 2 in order to solve this issue.

                TroikaTronix Technical Support
                New Support Ticket: https://support.troikatronix.com/support/tickets/new
                Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
                Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
                Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

                | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

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