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    [TICKET SUBMITTED] Audio glitch

    Troubleshooting and Bug Reports
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    • T
      Tr742 last edited by Woland

      any body know why the audio glitches when playing on Video player 

      And how I can help / solve this issue

      We use it in a theatre show  and happened twice tonight on two inserts which have played perfect for a week in show

      No editing has been done on these videos 

      Help

      Tr 742

      1 Reply Last reply Reply Quote 0
      • Juriaan
        Juriaan Tech Staff last edited by

        Hi there, please open a new support ticket using the following link :

        https://support.troikatronix.c...

        That will get you the most fast reponse from one of the Isadora Staff members.


        Regarding your issue : With the limited information you give us we really can't help you further. Could you please tell us a bit about your setup, what is the codec of the video, when exactly does it happen (Does it also happen in rehearals for example or not ? Did you update your machine ?)


        With kind regards,

        Juriaan

        Isadora 3.1.1, Dell XPS 17 9710, Windows 10
        Interactive Performance Designer, Freelance Artist, Scenographer, Lighting Designer, TroikaTronix Community moderator
        Always in for chatting about interaction in space / performance design. Drop me an email at hello@juriaan.me

        T 1 Reply Last reply Reply Quote 1
        • T
          Tr742 @Juriaan last edited by

          @Juriaan 

          Thanks for help advice. Have contacted support 

          Re this issue 

          Arthur

          1 Reply Last reply Reply Quote 0
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