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    File won't open

    Troubleshooting and Bug Reports
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    • N
      Noah Guthier Beta Silver last edited by

      Hello everyone, first post to the forum here. This file just keeps on crashing before it opens, was wondering if anyone had any suggestions on what to do. 

      Best 

      Noah 

      Line&Shape.izz

      Michel 1 Reply Last reply Reply Quote 0
      • Michel
        Michel Izzy Guru @Noah Guthier last edited by

        @noah-guthier

        This opens fine for me with Isadora 2.6.1 on a MacBook Pro and MacOS 10.12.6. What are your specs? Could a corrupt video file be the problem?

        Best Michel

        Michel Weber | www.filmprojekt.ch | rMBP (2019) i9, 16gig, AMD 5500M 8 GB, OS X 10.15 | located in Winterthur Switzerland.

        1 Reply Last reply Reply Quote 1
        • craigw
          craigw last edited by

          Probably not the problem, but a good practice is no special symbols like & % $ # things like that in naming it can make PC's and servers crazy.

          Mac OS Ventura 2017 MacPro, 32g Ram ,AMD FirePro D700 6144 MB. Isadora v3.2.6 Los Angeles CA

          1 Reply Last reply Reply Quote 0
          • DusX
            DusX Tech Staff last edited by

            If Isadora 2.6 isn't opening for you, its possible your preferences have a setting that conflicts with your system.

            try deleting your preference file: https://support.troikatronix.c...

            Troikatronix Technical Support

            • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
            • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
            • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

            Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

            1 Reply Last reply Reply Quote 0
            • N
              Noah Guthier Beta Silver last edited by

              Thanks for the input everyone, it turned out to be a problem the Isadora video preferences. Got it up and working 👍

              1 Reply Last reply Reply Quote 1
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