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    MOV files could not be read when imported it in Isadora

    Troubleshooting and Bug Reports
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    • K
      Krystal0103 last edited by

      When I import MOV files it always failed and said "The movie could not be read because of an unexpected error. This may be because a required codec is missing, because the file is an alias or link that points to a non-existent file,because of a read error, or because the file's contents are corrupt."

      And I have downloaded QUCIKTIME player and whatever, it does not resolve. Can anyone help ....

      Maxime Woland 2 Replies Last reply Reply Quote 0
      • Maxime
        Maxime @Krystal0103 last edited by

        @krystal0103

        what is your system and what is the codec of your .mov file? If your .mov file is encoded with HAP for example, you need to install the codec do read it properly

        MBP 15" end 2013 / i7 2,3Ghz /NVIDIA GT 750M 2048Mo / 16Go RAM / OS 10.10.3
        Razer Blade 15" 2018 /i7/ GTX1070/ 16Go RAM

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        • Woland
          Woland Tech Staff @Krystal0103 last edited by

          @krystal0103

          Please file a support ticket using the link in my signature and give us as many details about the issue as possible (including what version of Isadora you are using, your OS, etc.)

          TroikaTronix Technical Support
          New Support Ticket: https://support.troikatronix.com/support/tickets/new
          Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
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          Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

          | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

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