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    [TICKET SUBMITTED] OpenNI actor freezes after some time

    Troubleshooting and Bug Reports
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    • dbini
      dbini last edited by Woland

      I've been using the OpenNI plugin to use my Kinect2 as a RGB camera, so I turned off Skeleton tracking as have been getting a video feed from it. I've had the Kinect running for 6 or 7 hours each day. sometimes the OpenNI freezes up and only sends a still frame - nothing can be changed or reset within it. The only option is to force quit Isadora and re-open the patch. Then it works fine. If I try to close Isadora, i get the spinning beachball of wait. also, sometimes i get the beachball for 30 or 40 seconds when closing a patch that has the OpenNI running in it. I've seen this behaviour in my MacBookPro and iMac (both running OSX 10.13.6)

      John Collingswood
      taikabox.com
      2019 MBPT 2.6GHZ i7 OSX15.3.2 16GB
      plus an old iMac and assorted Mac Minis for installations

      mark 1 Reply Last reply Reply Quote 0
      • mark
        mark @dbini last edited by

        @dbini said:

        I've been using the OpenNI plugin to use my Kinect2 as a RGB camera, so I turned off Skeleton tracking as have been getting a video feed from it. I've had the Kinect running for 6 or 7 hours each day. sometimes the OpenNI freezes up and only sends a still frame - nothing can be changed or reset within it. The only option is to force quit Isadora and re-open the patch.

        Dear John,

        I must admit I didn't do much testing myself on situations where the RGB camera only is running. I'll try to repo your scenario by setting the camera going before I go to sleep.

        If I try to close Isadora, i get the spinning beachball of wait. also, sometimes i get the beachball for 30 or 40 seconds when closing a patch that has the OpenNI running in it.

        Isadora must wait for the background thread to finish when closing the window, and I've seen this take 4-5 seconds on a regular basis. But not 30 to 40. Again, I'll see if i can find a repo, but I need to know if this also is RGB only or if it is RGB + Depth????

        Best Wishes,
        Mark

        Media Artist & Creator of Isadora
        Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

        dbini 1 Reply Last reply Reply Quote 0
        • dbini
          dbini @mark last edited by

          @mark

          hi Mark - the slow closing of a patch (and sometimes it crashes on close) happens when i'm using OpenNI set to depth only, so its not specifically an RGB issue. i'm using the same patch every day this Autumn, and i estimate there are problems on closing about 50% of the time, but the freezes have only happened when using RGB only. let me know if you would like me to submit a crash log with a new ticket.

          best,

          john

          John Collingswood
          taikabox.com
          2019 MBPT 2.6GHZ i7 OSX15.3.2 16GB
          plus an old iMac and assorted Mac Minis for installations

          Woland 1 Reply Last reply Reply Quote 1
          • Woland
            Woland Tech Staff @dbini last edited by

            @dbini said:

            a new ticket

             Yes, a ticket would be great. It'll be easier for use to follow and provide support than in the forum

            TroikaTronix Technical Support
            New Support Ticket: https://support.troikatronix.com/support/tickets/new
            Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
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            Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

            | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

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