[ANSWERED] About the license of Isadora 3 / Error number 5013

[LIMVERT]

Hi there.

I have a license for Isadora 3.

I'm trying to format the computer and reinstall Isadora 3 and try to restart the license operation, but error 5013 appears.
I use Catalina 10.15.7.
Order number is [ORDER NUMBER REMOVED BY MODERATOR] 

Is there anything I'm wrong with?

[mark]

@limvert said:

I'm trying to format the computer and reinstall Isadora 3 and try to restart the license operation, but error 5013 appears.I use Catalina 10.15.7.Order number is TRO200306-3319-79150.Is there anything I'm wrong with?

For something like this, we're going to want to see the dialog that is showing you that error number. Please open a ticket with our team and they will help you.

Best Wishes,
Mark

[LIMVERT]

@mark

Thank you, Mark.

<https://secure.softwarekey.com...>

Checking my payment email, I found a way to resolve the license you previously registered at the above site.
Now Isadora 3 is working again.

Thank you for your answer.

[Juriaan]

@limvert

Hi there!

Great that you solved it, if you have any suggestions regarding the progress then please let us know.

- Juriaan