Urgent help needed​, Isadora is freezing

[Eva]

Hi nice helper.
So, tonight I have a show, where I am using leap motion for controlling my visuals. the content is not extremely heavy, and so far I have had not problems. But today, whenever I try to open up my patch, Isadora is freezing, all I see is a rainbow-wheel and nothing seems to work. I experienced also last week while I was setting something up, that it was crashing, but now it is completely frozen. What can I do? Can anyone help me?
I have tried to close the computer and start up again. I have tried to start up with the leap motion in the computer and also putting it in after startup. I have a test meeting soon at the place where I play, so any help is very apreciated.
I will just try and clean my computer for anything that should not be in there, that has seemed to work before, but is there something else I can do?
All the best
Eva

[fifou]

Hi eva,

First thing to try is delete Isadora's preferences :

https://support.troikatronix.c...

Best

Philippe

[bonemap]

@eva

Hi Eva,

I had a similar problem last week and following the instructions to delete and reset Isadora preference files fixed the issue for me

Best wishes

Russell

[Juriaan]

Hi there Eva, 

Let us know or the above steps helped, if not I will ask our Technical Support team to keep an eye out for your Support ticket so that we can get you up and running!
You can find the support ticket form at https://support.troikatronix.c...

- Juriaan