[ANSWERED / TICKET] Blacktrax connection.

Southstar

Does anyone know where I can find the watcher that listens to Blacktrax? The venue I work in are looking to buy a blacktrax system (yes we love to spend). Mostly for sound and light tracking, but of course also for video, and we just bought an Isadora license so...

The picture is from a demo in Berlin early 2019, so the watcher is somewhere but where??

Stay safe

/Southstar.

Juriaan

@southstar

Hi there!

Welcome to the Isadora Community forum.

The BlackTrax actor is not in any public version of Isadora at the moment. Please open a support ticket so our technical team can assist further in this matter.

You can find the link to open a Support Ticket here; https://support.troikatronix.c...

Thanks!

- Juriaan

Southstar

@juriaan so this support thingy isn’t the best way of communication.
All I get is a link to a page I can’t open and no reply to my email, except the hilarious one asking if my issues was resolved, received about one day after the one I wrote about not being able to open the link.

Due to the time difference and the weekend coming up it feels like I have to forget to try the Blacktrax with Isadora, to bad.

But when do you think the Blacktrax actor will be released to public use???

/Southstar.

liminal_andy

@southstar have you asked CAST for the actor? They have provided it in the past to BlackTrax users and maybe could help you in a pinch.

Southstar

@liminal_andy him, that’s actually a very good idea. Haven’t thought about that, in my defence neither has the guy holding the demo. I will give it a try.

Thanks a lot

/Southstar

xenia

@southstar Ryan has responded to your request in the ticket center. But we get a delivery faillure most likely to a full mailbox. Please look into this or send us an alternative email address.

Woland

I figured out the issue. You miss-entered your email in our ticket system. I've fixed this and sent the plugin along.

Best wishes,

Woland

Southstar

@woland love that, haven’t gotten any email with plugins unfortunately, and I cannot for the life of me figure out how I log in to the support page link I got

Send to either ltdmicke@gmail.com or mikael.soderstjerna@rjl.se

sorry for all the trouble

/Southstar

Juriaan

@southstar

Hi there,

See you Forum DM (Top navigation bar, the little speech bubble) for a Direct Message of me with the actor, I also sent it to the email addresses that you provided.

Thanks,

Juriaan

Southstar

@juriaan brilliant!!!! Many thanks to all of the staff members for the help.

/Southstar