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    [ANSWERED / TICKET] ElGato capture and Izzy Crashing

    Troubleshooting and Bug Reports
    bug report
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    • callie
      callie last edited by Juriaan

      Upon using an elgato capture card for the video in watcher the video never starts. When toggling off/on the enable Izzy crashes. This has been happening for months. In a pinch I created a work around by using the ElGato 4k capture utility and enabled the NDI link and used the NDI actor to get the HDMI feed, but only in a pinch. This doesn't happen with previous versions of Izzy, just the most recent one. For show in Sat I have rolled back the version to the 3.0.7. but in the future I don't know how to get everything to work properly.

      DusX 1 Reply Last reply Reply Quote 0
      • DusX
        DusX Izzy Guru @callie last edited by

        @callie

        Please open a support ticket. One of us will work with you to determine why 3.0.7 works for your and not the latest release.

        Link to support is in my signature.

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