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    ​[ANSWERED] Crashing on Shutdown/plugin install?

    Troubleshooting and Bug Reports
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    • T
      trevorn1 last edited by Juriaan

      Crashing on Shutdown - 

      Hi! I've really been enjoying using Isadora for collaborative virtual music concerts, everything works great except when I close Isadora it says I've crashed, any ideas why?

      I tried resetting preferences so far.

      PS - if anyone has any pointers for installing plugins as well I'd greatly appreciate it. I got the shaders in but no luck with the Actors

      Thank you!

      - Trevor

      Trevor New
      +11th Generation Intel® Core i7-11800H (2.3 GHz), 8 core/16 thread turbo up to 4.6 GHz. / NVIDIA GeForce RTX 3060 with 6GB GDDR6 / 64 gigs of DDR4 Ram Windows 10 64 bit Laptop
      +Apple - MacBook Pro 14" - M1 8 core CPU 14 GPU - 16GB Memory - 512mb SSD

      • FundamentalAV Extreme X299 4K - 10th Gen (Cascade Lake-X Series): Intel Core i9-10900X Cascade Lake X 10 - Core with HT 3.7 GHz 32GB (4x 8 gig) DDR4 3200 Mhz Nvidia RTX 3080 10GB Windows 10 64 bit
      Woland 1 Reply Last reply Reply Quote 0
      • Woland
        Woland Tech Staff @trevorn1 last edited by

        @trevorn1

        We're glad to hear that you've been enjoying using Isadora.


        @trevorn1 wrote: 

        when I close Isadora it says I've crashed
        1. Can you send a screenshot of the crash dialog? It's important to know whether it crashes and gives you the option to send us the crash report through Bugsplat or whether it crashes and only gives you the option to send a report to Apple.
        2. Does it crash even if you open a blank file, then quit? If not, it may be something specific to your file.
        3. Could you please add your hardware setup to your signature line? It's hard to diagnose issues when we don't know the hardware setup or the OS involved.

        @trevorn1 wrote: 

        anyone has any pointers for installing plugins as well I'd greatly appreciate it. I got the shaders in but no luck with the Actors

        When you download one of our official Isadora Actors from the TroikaTronix Add-Ons Page, the download will have a read-me file as well as a folder for Mac and a folder for Windows.

        Windows Install:

        Mac Install:

        If you're talking about User Actors from the TroikaTronix Add-Ons page, the process is a little bit different, but I could walk you through that if that's what you meant.

        Best wishes,

        Woland

        TroikaTronix Technical Support
        New Support Ticket: https://support.troikatronix.com/support/tickets/new
        Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
        Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
        Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

        | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

        T 1 Reply Last reply Reply Quote 0
        • T
          trevorn1 @Woland last edited by

          @woland Yes that would be great! I was able to get most of them but it looks like the ones that are more manual are what I'm having trouble with. 

          Sorry for the delay, thanks for such a quick response!

          Trevor New
          +11th Generation Intel® Core i7-11800H (2.3 GHz), 8 core/16 thread turbo up to 4.6 GHz. / NVIDIA GeForce RTX 3060 with 6GB GDDR6 / 64 gigs of DDR4 Ram Windows 10 64 bit Laptop
          +Apple - MacBook Pro 14" - M1 8 core CPU 14 GPU - 16GB Memory - 512mb SSD

          • FundamentalAV Extreme X299 4K - 10th Gen (Cascade Lake-X Series): Intel Core i9-10900X Cascade Lake X 10 - Core with HT 3.7 GHz 32GB (4x 8 gig) DDR4 3200 Mhz Nvidia RTX 3080 10GB Windows 10 64 bit
          Woland 1 Reply Last reply Reply Quote 0
          • Woland
            Woland Tech Staff @trevorn1 last edited by

            @trevorn1

            We updated this article just for you <3

            https://support.troikatronix.com/support/solutions/articles/13000040390-isadora-2-3-installing-external-plugins

            TroikaTronix Technical Support
            New Support Ticket: https://support.troikatronix.com/support/tickets/new
            Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
            Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
            Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

            | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

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