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    [ANSWERED] Isadora won't relaunch after closing once Windows 10

    Troubleshooting and Bug Reports
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    • jtoenjes
      jtoenjes last edited by Woland

      I open Isadora to work on it a bit, then close it. Then I open Max/Msp to work on a patch. Then I try to reopen Isadora and it just won't launch. I have to restart to get it to launch.

      Anyone else have this problem?

      Isadora 3.0, Windows 10, Dell XPS15

      Juriaan DusX 2 Replies Last reply Reply Quote 0
      • Juriaan
        Juriaan Tech Staff @jtoenjes last edited by

        @jtoenjes

        Hi there!

        It is quite hard for us to determine what caused this without looking into your machine / the logs of Isadora. To do so please open a new support ticket by filling in the form;

        https://support.troikatronix.c...

        General rule of thumb; if Isadora wont open anymore the best action is to reset the preference. More about this can be found in our Knowledge base article.

        https://support.troikatronix.c...

        Isadora 3.1.1, Dell XPS 17 9710, Windows 10
        Interactive Performance Designer, Freelance Artist, Scenographer, Lighting Designer, TroikaTronix Community moderator
        Always in for chatting about interaction in space / performance design. Drop me an email at hello@juriaan.me

        1 Reply Last reply Reply Quote 0
        • DusX
          DusX Tech Staff @jtoenjes last edited by

          @jtoenjes

          Is it possible some service/utility on your system is stopping Isadora.exe from closing correctly?
          Please. after closing Isadora, open Task Manager and look for Isadora. If something has blocked Isadora from closing correctly you will find Isadora listed. You will need to end task on Isadora at that point.
          Open a support ticket and we can work with you to determine what might be blocking Isadora from closing correctly.

          Troikatronix Technical Support

          • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
          • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
          • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

          Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

          jtoenjes 2 Replies Last reply Reply Quote 1
          • jtoenjes
            jtoenjes @DusX last edited by

            @dusx

            I will try this the next time. I reset the preferences per Juriaan's suggestion and we'll see how that works, too. Thank you!

            1 Reply Last reply Reply Quote 1
            • jtoenjes
              jtoenjes @DusX last edited by

              @dusx So the same thing happened to me when I installed 3.1.1. Isadora won't open anymore without a machine restart. Resetting the preferences worked last time, so I'll try it again. But I wonder that I'm the only person that is having this problem??

              Woland 1 Reply Last reply Reply Quote 0
              • Woland
                Woland Tech Staff @jtoenjes last edited by

                @jtoenjes

                Open Task Manager and see if Isadora.exe is still up. If it's there, end the task and you'll be able to re-launch Isadora.

                TroikaTronix Technical Support
                New Support Ticket: https://support.troikatronix.com/support/tickets/new
                Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
                Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
                Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

                | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

                1 Reply Last reply Reply Quote 1
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