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    Izzy crashes every time i open the attached project

    Troubleshooting and Bug Reports
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    • Vidasonik
      Vidasonik last edited by

      David Aldred

      Composer and performer of Mimesis Arts / MacBook Pro 16" 2021 Monterey 12.2.1 Apple M1 Max 32GB

      Woland 1 Reply Last reply Reply Quote 0
      • Woland
        Woland Tech Staff @Vidasonik last edited by

        @vidasonik

        I don't see an attached file. Can you double-check?

        Best wishes,

        Woland

        TroikaTronix Technical Support
        New Support Ticket: https://support.troikatronix.com/support/tickets/new
        Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
        Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
        Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

        | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

        Vidasonik 1 Reply Last reply Reply Quote 0
        • Vidasonik
          Vidasonik @Woland last edited by

          @woland for some reason it never allows me to attach a file?! Can I send by email/we transfer?

          Composer and performer of Mimesis Arts / MacBook Pro 16" 2021 Monterey 12.2.1 Apple M1 Max 32GB

          dbini Woland 2 Replies Last reply Reply Quote 0
          • dbini
            dbini @Vidasonik last edited by

            @vidasonik

            does it work if you zip the file first?

            John Collingswood
            taikabox.com
            2019 MBPT 2.6GHZ i7 OSX15.3.2 16GB
            plus an old iMac and assorted Mac Minis for installations

            1 Reply Last reply Reply Quote 0
            • Woland
              Woland Tech Staff @Vidasonik last edited by

              @vidasonik

              Open a ticket using the link in my signature and send it to us there.

              Best wishes,

              Woland

              TroikaTronix Technical Support
              New Support Ticket: https://support.troikatronix.com/support/tickets/new
              Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
              Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
              Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

              | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

              Vidasonik 2 Replies Last reply Reply Quote 0
              • Vidasonik
                Vidasonik @Woland last edited by

                @woland it's now saying the file is too big ???!

                Composer and performer of Mimesis Arts / MacBook Pro 16" 2021 Monterey 12.2.1 Apple M1 Max 32GB

                1 Reply Last reply Reply Quote 0
                • Vidasonik
                  Vidasonik @Woland last edited by

                  @woland and it doesn't allow me to delete the attached file?

                  Composer and performer of Mimesis Arts / MacBook Pro 16" 2021 Monterey 12.2.1 Apple M1 Max 32GB

                  Woland 1 Reply Last reply Reply Quote 0
                  • Woland
                    Woland Tech Staff @Vidasonik last edited by

                    @vidasonik

                    Can you upload the file to Google Drive or Dropbox, make it public, and send us the link to the file in the ticket?

                    Best wishes,

                    Woland

                    TroikaTronix Technical Support
                    New Support Ticket: https://support.troikatronix.com/support/tickets/new
                    Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
                    Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
                    Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

                    | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

                    Vidasonik 2 Replies Last reply Reply Quote 0
                    • Vidasonik
                      Vidasonik @Woland last edited by

                      @woland OK will do - thanks!

                      Composer and performer of Mimesis Arts / MacBook Pro 16" 2021 Monterey 12.2.1 Apple M1 Max 32GB

                      1 Reply Last reply Reply Quote 1
                      • Vidasonik
                        Vidasonik @Woland last edited by

                        @woland I think I have successfully sent you a link to a folder on my google drive with all the relevant files! 

                        Composer and performer of Mimesis Arts / MacBook Pro 16" 2021 Monterey 12.2.1 Apple M1 Max 32GB

                        1 Reply Last reply Reply Quote 0
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