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    Could not capture from USB Capture HDMI

    Troubleshooting and Bug Reports
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    • E
      Elena last edited by

      Hello,

      I have been connecting my camera through Capture CArd [MAGEWELL] into my computer and then into ISADORA and this time I get this message.

       I am running Isadora 3.1.1 in Win11 

      The camera works with other software so I am not sure if there is a specific process to have it viewed into Isadora.

      Please let me know if anyone has any experience with it.

      Thanks

      Elena

      MacBook Pro M3 Max
      32GB Ram
      Sonoma 14.6.1

      Woland Juriaan 2 Replies Last reply Reply Quote 0
      • Woland
        Woland Tech Staff @Elena last edited by

        @elena

        Is there any specific reason that you're running Isadora 3.1.1 instead of the most recent version (Isadora 3.2.2)?

        TroikaTronix Technical Support
        New Support Ticket: https://support.troikatronix.com/support/tickets/new
        Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
        Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
        Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

        | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

        1 Reply Last reply Reply Quote 1
        • Juriaan
          Juriaan Tech Staff @Elena last edited by

          @Elena

          Hi there Elena, 

          In your message you say that you get an certain message, we do not see any image attached. Could you show us what type of message you see ?

          And like Woland already suggested, please update your machine to the latest stable and see how that goes.

          Thanks!

          Isadora 3.1.1, Dell XPS 17 9710, Windows 10
          Interactive Performance Designer, Freelance Artist, Scenographer, Lighting Designer, TroikaTronix Community moderator
          Always in for chatting about interaction in space / performance design. Drop me an email at hello@juriaan.me

          1 Reply Last reply Reply Quote 0
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