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    Picture Player within user actors changing values randomly

    Troubleshooting and Bug Reports
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    • kellyruokay
      kellyruokay last edited by

      Pre-programming on Isadora and found an odd bug. The user actors we've created for mapping have picture players within them and for some reason the values of the media files on the picture player keep changing - but only in specific circumstances. For instance, in a user actor for "Main Wall" we will assign a picture from the media bin, save and update the user actor, add it to the document toolbox, and then try to pull the actor from the document toolbox only to find that the user actor Main Wall has not retained the original media bin file number. This does not seem to be the case if we copy and paste the user actors from different scenes. Any thoughts or fixes?

      Isadora 3.2.2 - PC for pre-programming, Mac for show conditions.

      DusX Woland 4 Replies Last reply Reply Quote 0
      • DusX
        DusX Tech Staff @kellyruokay last edited by

        @kellyruokay

        Please open a support ticket (link in my signature). 

        Please be sure to include a copy of your project file, or at least a suspect user actor. 

        Thank you 

        Troikatronix Technical Support

        • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
        • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
        • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

        Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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        • Woland
          Woland Tech Staff @kellyruokay last edited by

          @kellyruokay said:

          The user actors we've created for mapping have picture players within them and for some reason the values of the media files on the picture player keep changing

          If you've got User Inputs connected to the media input on those Picture Player actors, that's why the number is changing. Any data coming into an input of an actor inside a User Actor from a User Input supersedes any data you may set inside on the actor inside the User Actor.

          TroikaTronix Technical Support
          New Support Ticket: https://support.troikatronix.com/support/tickets/new
          Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
          Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
          Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

          | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

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          • Woland
            Woland Tech Staff @kellyruokay last edited by

            @kellyruokay

            TroikaTronix Technical Support
            New Support Ticket: https://support.troikatronix.com/support/tickets/new
            Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
            Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
            Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

            | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

            1 Reply Last reply Reply Quote 0
            • Woland
              Woland Tech Staff @kellyruokay last edited by

              @kellyruokay

              We haven't seen a ticket from you. Did this get sorted out?

              Best wishes,

              Woland

              TroikaTronix Technical Support
              New Support Ticket: https://support.troikatronix.com/support/tickets/new
              Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
              Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
              Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

              | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

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