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    [LOGGED] Izzymap within user actor crashes

    Troubleshooting and Bug Reports
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    • barneybroomer
      barneybroomer Beta Gold last edited by DusX

      Hi all,

      When I nest a projector in a user actor and set Izzymap as user input it crashes when I trigger it. When I enter it within the user actor it works fine. Anyone else got this problem on Izzy 3.2.5? Running on Big Sur , M1 Mac mini /16gb

      Cheers, Barney

      Mac Mini M1 2020 / OSX 11.7
      MacBook Pro 2,3 Ghz Intel 8 core I9 / OSX 10.15.7
      MacBook Pro 2,2 Ghz Intel 8 core I7 / OSX 10.15.7

      and a Motorola DynaTAC 8000X ;)

      barneybroomer jfg 2 Replies Last reply Reply Quote 0
      • barneybroomer
        barneybroomer Beta Gold @barneybroomer last edited by

        @barneybroomertestizzymap.izz

        Mac Mini M1 2020 / OSX 11.7
        MacBook Pro 2,3 Ghz Intel 8 core I9 / OSX 10.15.7
        MacBook Pro 2,2 Ghz Intel 8 core I7 / OSX 10.15.7

        and a Motorola DynaTAC 8000X ;)

        DusX 1 Reply Last reply Reply Quote 0
        • jfg
          jfg @barneybroomer last edited by

          @barneybroomer

          same behaviour on macBookPro M1

          best, Jean-François

          • Izzy 3.2.6
          - MacBook Pro M1 Max 16" 64GB RAM, Mac OS 15.3.2 Sequoia
          - Mac Pro 5.1 middle 2012 (3,33 GHz 6-Core Intel Xeon, 32GB RAM, Radeon RX 580 8 GB ),
          Mac OS 10.14.6 (Mojave)
          - Mac mini Pro M4, Mac OS 15.3.2 Sequoia

          • A range of deployable older Macs
            Located in Bremen, Germany
          kirschkematthias 1 Reply Last reply Reply Quote 0
          • kirschkematthias
            kirschkematthias @jfg last edited by

            @jfg

            same on MacBook Pro i7

            (Isadora 3.2.5 /Macbook Pro (13", 2.7 GHz Quad-Core i7, 2018, macOS 13.0, 16GB RAM, Intel Iris Pro 1536 MB, 16GB 2133 MHz LPDDR3, 1TB)

            1 Reply Last reply Reply Quote 0
            • DusX
              DusX Tech Staff @barneybroomer last edited by DusX

              @barneybroomer

              I just tried your patch, and although I did not crash (running on Windows - UPDATE: bug confirmed on PC as well), I see how this configuration might lead to a bug (I will test further on mac to confirm - UPDATE: this is a confirmed bug on Mac).

              Since the projector inside the user actor has not been changed to a Projector with a mapping yet, additional steps are required when this trigger is clicked. 

              I would recommend opening IzzyMap for the projector (this will change the type of the projector actor) and then updating the User Actor so that the user actor contains a Projector with the mapping Icon rather than the standard projector icon.
              This will make the process run when the external trigger is clicked much simpler.

              Troikatronix Technical Support

              • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
              • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
              • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

              Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

              barneybroomer 1 Reply Last reply Reply Quote 0
              • barneybroomer
                barneybroomer Beta Gold @DusX last edited by

                @dusx Tried out your suggestion but that does not change it. I am nesting several virtual projectors that need to be calibrated while running the program, so this setup is rather important like it is now.

                Mac Mini M1 2020 / OSX 11.7
                MacBook Pro 2,3 Ghz Intel 8 core I9 / OSX 10.15.7
                MacBook Pro 2,2 Ghz Intel 8 core I7 / OSX 10.15.7

                and a Motorola DynaTAC 8000X ;)

                DusX 1 Reply Last reply Reply Quote 0
                • DusX
                  DusX Tech Staff @barneybroomer last edited by

                  @barneybroomer

                  I did some more testing, and I was able to successfully open IzzyMap in this way when it is 3 User Actor levels in, but only sometimes.
                  @Woland reported to me today that they were unable to reproduce the issue when doing a quick test.
                  I have LOGGED the issue, I am sure it will be prioritized for a future release, but I don't think I can offer any workaround or fix at this time.

                  What type of calibration are you having to do?
                  I've created tools for calibration in the past that used the Control Panel to make adjustments and would read the settings in from a Text file on startup. Perhaps there is some solution to the problem that doesn't require opening Izzymap from within User Actors.

                  Troikatronix Technical Support

                  • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
                  • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
                  • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

                  Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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