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    Troubleshooting and Bug Reports
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    • P
      Paul last edited by Paul

      Hello Izzy community

      When I start isadora I have this message invalid texture format, has anyone had a similar situation? I am unable to run the program.

      Thanks!

      Desktop Pc Win10, graphics RX560 AMD, intel i5 10400, motherboard Z490 gigabyte, 16GB ram

      Woland 1 Reply Last reply Reply Quote 0
      • Woland
        Woland Tech Staff @Paul last edited by

        @paul

        If you are working on a Windows machine that's a laptop, make sure to read this article. Also feel free to send in a support ticket using the link in my signature if that article doesn't help.

        TroikaTronix Technical Support
        New Support Ticket: https://support.troikatronix.com/support/tickets/new
        Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
        Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
        Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

        | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

        P 1 Reply Last reply Reply Quote 0
        • P
          Paul @Woland last edited by Paul

          Thanks@woland! 

          After many attempts I managed to solve it with AMD version 23.3.2.

          DusX 1 Reply Last reply Reply Quote 1
          • DusX
            DusX Tech Staff @Paul last edited by

            @paul said:

            AMD version 23.3.2

             Is this a driver version?
            If so is this a new driver or did you go back versions?

            Troikatronix Technical Support

            • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
            • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
            • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

            Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

            P 1 Reply Last reply Reply Quote 0
            • P
              Paul @DusX last edited by Paul

              Hello@dusx!

              The original driver version of the RX560 card on the AMD website It's 23.3.1, didn't work! It worked with another version of the recent board RX580 23.3.2.

              Desktop Pc Win10, graphics RX560 AMD, intel i5 10400, motherboard Z490 gigabyte, 16GB ram

              1 Reply Last reply Reply Quote 0
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