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    Crash when capturing camera and adding to project

    Troubleshooting and Bug Reports
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    • R
      RL last edited by

      Hello,

      I am trying to caputre a camera during a show, and replay it afterwards. Or actually, I am trying to capture single images every 3 seconds and then replay it as a movie.

      Isadora crashes randomly while capturing the images (sometimes earlier, sometimes later).
      I replaced the idea of single images and tried capturing the camera as a movie. Isadora crashes in the moment I stop the recording.

      The movie itself is playable afterwards. So I guess there is a conflict in adding it to the project, while others things are running. I tried capturing a little bit without anything else going on, and it didn't crash.

      Any idea what else I can do or try to find the conflict and/or avoid it?

      Thank you.

      MacBook Pro 2017
      OSX 10.14.6

      Woland 1 Reply Last reply Reply Quote 0
      • Woland
        Woland Tech Staff @RL last edited by

        @rl

        I think this would be better answered in a support ticket so we can ask you for more information about things that you shouldn't post on the public forum (e.g. We'd like to know if you submitted crashes via Bugsplat and if so what name and email you used, but we do not want you posting your name or email on the public forum.)

        There's a link in my signature to create a new support ticket.

        Best wishes,

        Woland

        TroikaTronix Technical Support
        New Support Ticket: https://support.troikatronix.com/support/tickets/new
        Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
        Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
        Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

        | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

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