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isadora crash

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gapworks last edited by

My macbook pro 2017 updated to ventura. ever since 3.2.6 crashes. only my beta version 3.2.7b28 works.

what am i to do?
Running MBP2017 / Ventura Osx 13.6.7 / 16 GB 2133 MHz LPDDR3 / Intel HD Graphics 630 1536 MB / Latest Isadora Version / www.gapworks.at / located in Vienna Austria
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Skulpture Izzy Guru @gapworks last edited by

@gapworks Have you deleted preferences? I find this help a lot of time.
Graham Thorne | www.grahamthorne.co.uk
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gapworks @Skulpture last edited by

@skulpture

i did but isadora still crashes in the standard version. only my beta works. quite urgent as i need to share projects with latest download version of isadora.
best
peter
Running MBP2017 / Ventura Osx 13.6.7 / 16 GB 2133 MHz LPDDR3 / Intel HD Graphics 630 1536 MB / Latest Isadora Version / www.gapworks.at / located in Vienna Austria
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Woland Tech Staff @gapworks last edited by
@gapworks
Please open a ticket and, in the ticket not on the public forum, tell us what email address you've used to submit the crashes to BugSplat so that we can quickly track them down in the database and see if we can assist you. If the bugsplat dialog hasn't come up, we'll send you a tool that will collect your most recent crashes from your computer and allow you to send them to us as a zip file.
Further questions:
1. Are you using an eGPU (external graphics card)?
2. Are you using a DisplayLink USB-C Dock?
3. Have you installed any fonts recently? To check this, please run this file.
Best wishes,
Woland
TroikaTronix Technical Support
New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
TroikaTronix Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
TroikaTronix Add-Ons Page: https://troikatronix.com/add-ons/

| Isadora 3.2.6 | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |
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gapworks @Woland last edited by gapworks

@woland

no i don't use an external graphics card!

sometimes i use a display usb-c dock for external displays

i installed a personal created font 2 months back with "caligrapr".

and how exactly does one open a "ticket" outside the forum?

all went smooth until f***g ventura!
Running MBP2017 / Ventura Osx 13.6.7 / 16 GB 2133 MHz LPDDR3 / Intel HD Graphics 630 1536 MB / Latest Isadora Version / www.gapworks.at / located in Vienna Austria
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Woland Tech Staff @gapworks last edited by

@gapworks said:

and how exactly does one open a "ticket" outside the forum?

https://support.troikatronix.com/support/tickets/new
TroikaTronix Technical Support
New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
TroikaTronix Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
TroikaTronix Add-Ons Page: https://troikatronix.com/add-ons/

| Isadora 3.2.6 | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |
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gapworks @Woland last edited by

@woland
So and now even my betaversion stopped working.
did the "ticket" work?
best
Running MBP2017 / Ventura Osx 13.6.7 / 16 GB 2133 MHz LPDDR3 / Intel HD Graphics 630 1536 MB / Latest Isadora Version / www.gapworks.at / located in Vienna Austria
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Woland Tech Staff @gapworks last edited by

@gapworks said:

did the "ticket" work?

Yes, I just responded to your ticket. You should have an email.
TroikaTronix Technical Support
New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
TroikaTronix Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
TroikaTronix Add-Ons Page: https://troikatronix.com/add-ons/

| Isadora 3.2.6 | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |
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gapworks @Woland last edited by gapworks

@woland @skulpture @mark

Guys what am i to do ? for days I'm stuck an unable to work on my projects. is there maybe another beta version for now ( I used 3.2.7b28)

i need to present my patch tomorrow!!!!

please provide me with a solution!!

best
Running MBP2017 / Ventura Osx 13.6.7 / 16 GB 2133 MHz LPDDR3 / Intel HD Graphics 630 1536 MB / Latest Isadora Version / www.gapworks.at / located in Vienna Austria
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Woland Tech Staff @gapworks last edited by

@gapworks said:

please provide me with a solution!!

I'm going to send you a Zoom link in your ticket. I'll be hanging out in there to meet with you and try to get this sorted out.
Best wishes,
Woland
TroikaTronix Technical Support
New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
TroikaTronix Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
TroikaTronix Add-Ons Page: https://troikatronix.com/add-ons/

| Isadora 3.2.6 | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |
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gapworks @Woland last edited by

@woland
i have to download the app as i don't use any of these things
download started
Running MBP2017 / Ventura Osx 13.6.7 / 16 GB 2133 MHz LPDDR3 / Intel HD Graphics 630 1536 MB / Latest Isadora Version / www.gapworks.at / located in Vienna Austria
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