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    [ANSWERED] Check for supported codecs before allowing import

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    • R
      Reload2024 last edited by Woland

      Isadora frequently crashes with a grey screen and request to send an error report to microsoft. Or it hangs indefinitely and locks up.  The cause is always the same. I gather a lot of different types of video and if I try to import a file with an unknown codec this happens and I can lose my work.  Isn't it possible to just check to see if the file is importable before going ahead and allowing itself to crash?

      DusX 1 Reply Last reply Reply Quote 1
      • DusX
        DusX Tech Staff @Reload2024 last edited by

        @reload2024

        I suspect the issue is deeper than just unsupported codecs. Isadora does scan the media to ensure file type and codec support, but unusual variations may cause issues. I have seen this mostly with downloaded media from archives etc..

        My guess is h.264 and/or MP4 files are at the root. These can have a nearly limitless mix of meta data, audio codecs, and compression variations. 

        Playback will be more reliable/predictable if you ensure media is matching. I recommend processing your files with Shutter Encoder in batches before import. This will ensure you have consistency. https://www.shutterencoder.com...

        Troikatronix Technical Support

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        Videosmith 1 Reply Last reply Reply Quote 2
        • Videosmith
          Videosmith @DusX last edited by

          @dusx @Reload2024

          AMIA (The Association of Moving Image Archivists) are offering an online webinar ($40) on Tuesday for how to use Shutter Encoder - https://www.eventbrite.com/e/i...

          I am so glad someone made a tool like this (and free!!). i had a liitle play and it looks like very powerful though I definitely feel like I need a walkthrough the interface

          Sam Meech - artist and videosmith - hello@smeech.co.uk | @videosmithery
          MacBook Pro (Retina, 13-inch, Mid 2014 - OS 10.13.6 Hi Sierra)

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