• Products
    • Isadora
    • Get It
    • ADD-ONS
    • IzzyCast
    • Get It
  • Forum
  • Help
  • Werkstatt
  • Newsletter
  • Impressum
  • Dsgvo
  • Press
  • Isadora
  • Get It
  • ADD-ONS
  • IzzyCast
  • Get It
  • Press
  • Dsgvo
  • Impressum

Navigation

    • Register
    • Login
    • Search
    • Categories
    • Recent
    • Popular
    • Tags

    Movie player stops looping intermittently

    Troubleshooting and Bug Reports
    movie player frozen bug report
    3
    9
    361
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • R
      Reload2024 last edited by

      Using Isadora 4.  So I have different scenes that have 3 movies playing, one on the left and right side walls, and one on the main front wall.  The movie clips are set to loop and they're about 8 minutes long and typically they will loop a few times and then freeze.  Sometimes its the movie on the left walll, sometimes its the one on the right. It's not entirely predictable. The load on the bottom right corner is around 18% or so its not computer resources. Using H264 mp4 files

      When the movies freeze you can't restart them by clicking play or doing anything on the scene itself, I believe the only way to do it is to go to another scene and then back again to the problematic scene.

      Woland 1 Reply Last reply Reply Quote 0
      • Woland
        Woland Tech Staff @Reload2024 last edited by Woland

        @reload2024

        Can you please list the specs of the computer you are using? (Mostly just interested to know the operating system and if you have more than one graphics card.)

        TroikaTronix Technical Support
        New Support Ticket: https://support.troikatronix.com/support/tickets/new
        Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
        Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
        Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

        | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

        1 Reply Last reply Reply Quote 0
        • R
          Reload2024 last edited by

          Yes I have an NVIDIA GeForce RTX3060 driver 560.94 dedicated video memory 12288 MB GDDR6 total available graphics memory 28590MB.  But it also has an NVS810 with 7 projectors plugged into it. 

          PC is a Win 10 pro, 11th gen intel core iy-11700k 3.6GHZ 8 cores with 32 GB Ram

          DusX 1 Reply Last reply Reply Quote 0
          • DusX
            DusX Tech Staff @Reload2024 last edited by

            @reload2024

            Can you tell me how the mp4s were created/compressed?

            MP4 is a wrapper that can hold a wide range of audio video codecs/settings. Some can be problematic.

            Have you tried using HAP as an alternative?

            Troikatronix Technical Support

            • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
            • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
            • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

            Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

            R 1 Reply Last reply Reply Quote 0
            • R
              Reload2024 @DusX last edited by Reload2024

              @dusx I use shutterencoder converting apple movies into mp4 H264's because they're small. The computer doesn't have a ton of disk space so HAPS just aren't practical they're enormous.

              DusX 1 Reply Last reply Reply Quote 0
              • DusX
                DusX Tech Staff @Reload2024 last edited by

                @reload2024 said:

                shutterencoder converting

                 This is my general approach as well, as I find the default settings in ShutterEncoder work well and I love the batch processing offered.

                How many videos are playing from a single drive at a time?

                Troikatronix Technical Support

                • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
                • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
                • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

                Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

                R 1 Reply Last reply Reply Quote 0
                • R
                  Reload2024 @DusX last edited by

                  @dusx Just 3 videos. I use 7 projectors, 2 on each side wall and 3 on the back wall. One video is playing on each of the 3 walls. Typically after maybe 15 mins someone comes running for me and says one of the videos stopped and I can never restart it on the scene, you have to navigate away and back again so generally I end up just ignoring the problem and having a frozen wall for the rest of the hour...

                  DusX 1 Reply Last reply Reply Quote 0
                  • DusX
                    DusX Tech Staff @Reload2024 last edited by

                    @reload2024

                    I don't have experience with the NVS810 output card, so I don't know if this is adding any sort of load/delay that is having an effect upstream in the movie players.

                    Are you using the latest Isadora 4 version? Version 4.0.7 (the latest) Fixed an issue on Windows where the output would sometimes freeze. I don't know if these are related but it may be worth ensuring your are uptodate. Are you using any playback settings other than the default speed and direction?

                    Troikatronix Technical Support

                    • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
                    • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
                    • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

                    Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

                    R 1 Reply Last reply Reply Quote 0
                    • R
                      Reload2024 @DusX last edited by

                      @dusx With the videos all the settings are default I'm just enabling looping and turning the sound down to nothing.  I'm not sure offhand what Isadora subversion I'm using but I'll check when I'm at work tomorrow and upgrade if necessary and if it happens again I'll let you know.

                      1 Reply Last reply Reply Quote 0
                      • First post
                        Last post