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    Editing points in the Video mapper vanished?

    Troubleshooting and Bug Reports
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    • Woland
      Woland Tech Staff @tomthebom last edited by

      @tomthebom

      Not sure exactly what's happening here, but maybe try deleting your mapping slices and re-making them?

      Also, if you post the file and tell us what Scene your mapped projector is in, we could take a look for you.

      TroikaTronix Technical Support
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      • Skulpture
        Skulpture Izzy Guru @tomthebom last edited by

        @tomthebom are you able to take a screenshot please? Seems like a GUI issue. 

        Graham Thorne | www.grahamthorne.co.uk
        RIG 1: Custom-built PC: Windows 11. Ryzen 7 7700X, RTX3080, 32G DDR5 RAM. 2 x m.2.
        RIG 2: Laptop Dell G15: Windows 11, Intel i9 12th Gen. RTX3070ti, 16G RAM (DDR5), 2 x NVME M.2 SSD.
        RIG 3: Apple Laptop: rMBP i7, 8gig RAM 256 SSD, HD, OS X 10.12.12

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        • tomthebom
          tomthebom @Skulpture last edited by

          @skulpture

          Izzy 3.2.6 ARM on MBP14'/2023/M2 Pro/ macOS 13.5

          Skulpture jfg DusX Woland 4 Replies Last reply Reply Quote 0
          • Skulpture
            Skulpture Izzy Guru @tomthebom last edited by

            @tomthebom Yeah - that's odd. I have checked and there is no shortcut that I know of to hide them. Maybe do a re-install?

            Graham Thorne | www.grahamthorne.co.uk
            RIG 1: Custom-built PC: Windows 11. Ryzen 7 7700X, RTX3080, 32G DDR5 RAM. 2 x m.2.
            RIG 2: Laptop Dell G15: Windows 11, Intel i9 12th Gen. RTX3070ti, 16G RAM (DDR5), 2 x NVME M.2 SSD.
            RIG 3: Apple Laptop: rMBP i7, 8gig RAM 256 SSD, HD, OS X 10.12.12

            tomthebom 1 Reply Last reply Reply Quote 0
            • jfg
              jfg @tomthebom last edited by jfg

              @tomthebom

              The only situation where I have something similar is when the solo mode is switched on (not for the layer but in the general interface). However, this is not the case as we can see from your screenshot.

              Best regards, 

              Jean-François

              • Izzy 3.2.6
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              • A range of deployable older Macs
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              • DusX
                DusX Tech Staff @tomthebom last edited by

                @tomthebom

                Do you have some Mac windowing features enabled?

                I see 3 icons in the image (horizontal, vertical, and diagonal) move icons that I don't have.
                I wonder if something like 'separate spaces' or some other display windowing feature is changing the window in some way.

                Troikatronix Technical Support

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                • tomthebom
                  tomthebom @Skulpture last edited by tomthebom

                  @skulpture 
                  Reinstalled the last version 3: The same.
                  Installed demo of version 4: the same.... 


                  @dusx
                  Not that I know off are there any windows features enabled....

                  Izzy 3.2.6 ARM on MBP14'/2023/M2 Pro/ macOS 13.5

                  Skulpture 1 Reply Last reply Reply Quote 0
                  • Skulpture
                    Skulpture Izzy Guru @tomthebom last edited by

                    @tomthebom Really odd. Unfortunately I have no other suggestions apart from delete preferences - but I can't see that doing much.

                    Graham Thorne | www.grahamthorne.co.uk
                    RIG 1: Custom-built PC: Windows 11. Ryzen 7 7700X, RTX3080, 32G DDR5 RAM. 2 x m.2.
                    RIG 2: Laptop Dell G15: Windows 11, Intel i9 12th Gen. RTX3070ti, 16G RAM (DDR5), 2 x NVME M.2 SSD.
                    RIG 3: Apple Laptop: rMBP i7, 8gig RAM 256 SSD, HD, OS X 10.12.12

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                    • Woland
                      Woland Tech Staff @tomthebom last edited by

                      @tomthebom

                      1. Can you please post the file? 
                      2. Does this also happen with fresh files, or just this one?
                      3. What happens if you select the IzzyMap Slice and then hit the "Reset Output" button below the Scale/Rotation settings?
                      4. What happens if you delete the IzzyMap Slice and then create a new rectangle slice?

                      TroikaTronix Technical Support
                      New Support Ticket: https://support.troikatronix.com/support/tickets/new
                      Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
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                      | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

                      tomthebom 1 Reply Last reply Reply Quote 0
                      • tomthebom
                        tomthebom @Woland last edited by

                        @woland


                        1) mapping-points-missing-in-projector.izz
                        2) happens with all files
                        3+4) no changes... 

                        Izzy 3.2.6 ARM on MBP14'/2023/M2 Pro/ macOS 13.5

                        DusX 1 Reply Last reply Reply Quote 0
                        • DusX
                          DusX Tech Staff @tomthebom last edited by

                          @tomthebom

                          I took a look at your project file, and I see the map handles. So it would appear that the issue is with your local install.
                          Have you cleared all the preference files and re-installed?

                          Troikatronix Technical Support

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                          tomthebom 1 Reply Last reply Reply Quote 0
                          • tomthebom
                            tomthebom @DusX last edited by

                            @dusx Yes, I just did. And still nothing new... ;o(

                            Izzy 3.2.6 ARM on MBP14'/2023/M2 Pro/ macOS 13.5

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