Show emergency

jrhooker

I'm having an emergency. I have a whole show file that maybe has been corrupted by some bad files. I have a step back version but it's a whole day of work. The files that gave me error message are just jpgs which seems really strange...I've never had that happen before...is it usual. I also have one video file that seemed to be corrupt but when I removed it, nothing changed. The effect of all this was that the video feed was advancing, but the scenes in isadora weren't. So I was seeing something projected that was not on screen...and that seemed bizarre. And then the engine basically just froze. They're finishing a run (dress rehearsal) so I can't problem solve right now...but once I get my computer back can anyone suggest order of steps to quickly solve this problem. Do I need to step all the way back to the previous day's file?

Thanks

kdobbe

I suggest looking at all of the media and make sure the Resolution is ALL THE SAME. I have had this happen to me, and fixing the resolution to the same did it.

BvG73

@jrhooker

Are your files on your local drive or on Dropbox/icloud/other?

Did the files work before without issues? If it has happened overnight something must have changed between then and now (programmers adagium).

CitizenJoe

@jrhooker said:

<p>The files that gave me error message are just jpgs which seems really strange...
</p><p>Thanks</p>

I've had trouble with JPEG's which are really large in the past. If they're big ones, try making them as small as you think you can get away with.

Cheers,

Hugh

Woland

@jrhooker

This sounds like a rare issue I've seen a few times involving embedded timecode tracks in video files (which Isadora doesn't seem to like for some reason).

Try this:

Launch Isadora
Open your problem Isadora file
Go to Help > Generate Media Report...
Open the resulting text file
Search for "Time Code Tracks:"
If you find any video files where a timecode track is listed, find those media files and move them to a different location (like your desktop)
Next, re-export any problem media files without the timecode track, but with the same file name as the original media files
Put the newly-exported video file in the same folder as the rest of your media so that Isadora will find the new media file and load that in instead of the old one
Quit Isadora
Relaunch Isadora
Test out your file again

If this is the problem I think it is, the steps above will solve the problem.

Without being able to reproduce an issue ourselves, we can't make or test a fix for an issue, so I've been trying to get a sample of problematic media that causes this issue in the 3-4 cases of it I've seen over the past three years or so. Unfortunately, in every case, after I solved this problem for someone, they didn't respond to my request to provide me with the problem media, so we've been unable to reproduce (and therefore fix) the issue.

Woland

@bvg73 said:

Are your files on your local drive

This is also an excellent thing to take into consideration. For the record, I always recommend using a computer's internal drive for media.

Woland

@jrhooker said:

I have a step back version but it's a whole day of work.

Because I often work on things where I'm pushing Isadora to the absolute limit, I've gotten into the habit of making incremental saves every hour or two. I rarely need them, but when I do, I'm very glad to have them.