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    Capture stage shows distorted image

    Troubleshooting and Bug Reports
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    • jfg
      jfg @Eva last edited by jfg

      @Eva

      I don't know why it is not working for you. I got following results without artefacts using Capture Stage to picture (here small size for web)

      • Izzy 4
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      - Mac Pro 5.1 middle 2012 (3,33 GHz 6-Core Intel Xeon, 32GB RAM, Radeon RX 580 8 GB ),
      Mac OS 10.14.6 (Mojave)
      - Mac mini Pro M4, Mac OS 15.3.2 Sequoia

      • A range of deployable older Macs
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      DusX 1 Reply Last reply Reply Quote 0
      • Woland
        Woland Tech Staff @Eva last edited by

        @eva

        What is the resolution of your Stage?

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        E 1 Reply Last reply Reply Quote 0
        • E
          Eva last edited by

          Here is a syphon snapshot, its totally off... there is usually a black background.

          isadora-stage-6-2026-10-24-at-20.29.31-resized.png

          Eva Esmann Behrens
          Labtop: Macbook pro (Retina) 2015, 2,7 GHz,8 GB, MacOS Mojave
          Mac Studio

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          • E
            Eva @Woland last edited by

            @woland its 4880x1200

            Eva Esmann Behrens
            Labtop: Macbook pro (Retina) 2015, 2,7 GHz,8 GB, MacOS Mojave
            Mac Studio

            E 1 Reply Last reply Reply Quote 0
            • DusX
              DusX Izzy Guru @jfg last edited by

              @jfg said:

              I got following results without artefacts using Capture Stage to picture

               Can you do a test at the same resolution Eva is using (4880x1200)?
              I have recently discovered some formats don't record for video (vertical for example), so perhaps there are image limitations as well?

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              jfg 1 Reply Last reply Reply Quote 0
              • jfg
                jfg @DusX last edited by jfg

                @dusx @eva

                the captured picture have 5760x1080 pixels. I made a try with 5760x1200 with no problem.

                5760x1080

                5760x1200

                • Izzy 4
                - MacBook Pro M1 Max 16" 64GB RAM, Mac OS 15.3.2 Sequoia
                - Mac Pro 5.1 middle 2012 (3,33 GHz 6-Core Intel Xeon, 32GB RAM, Radeon RX 580 8 GB ),
                Mac OS 10.14.6 (Mojave)
                - Mac mini Pro M4, Mac OS 15.3.2 Sequoia

                • A range of deployable older Macs
                  Located in Bremen, Germany
                1 Reply Last reply Reply Quote 0
                • jfg
                  jfg last edited by jfg

                  The only problem is that the image captured (Stage 1200px, original video 1080px) from Isadora has black bars at the top and bottom, whilst the output from Isadora fills the screen

                  • Izzy 4
                  - MacBook Pro M1 Max 16" 64GB RAM, Mac OS 15.3.2 Sequoia
                  - Mac Pro 5.1 middle 2012 (3,33 GHz 6-Core Intel Xeon, 32GB RAM, Radeon RX 580 8 GB ),
                  Mac OS 10.14.6 (Mojave)
                  - Mac mini Pro M4, Mac OS 15.3.2 Sequoia

                  • A range of deployable older Macs
                    Located in Bremen, Germany
                  1 Reply Last reply Reply Quote 0
                  • E
                    Eva last edited by

                    I have managed to get snapshots through OBS, but its a bit of an extra piece of work, and not super handy.

                    Eva Esmann Behrens
                    Labtop: Macbook pro (Retina) 2015, 2,7 GHz,8 GB, MacOS Mojave
                    Mac Studio

                    Woland 1 Reply Last reply Reply Quote 0
                    • Woland
                      Woland Tech Staff @Eva last edited by Woland

                      @eva

                      Could you please open a support ticket about this so that @DusX can continue to investigate this? In about a week, I'm going to be away from my normal duties for a bit working for some events through TroikaTronix's professional services; otherwise, I'd be looking into this myself.

                      TroikaTronix Technical Support
                      New Support Ticket: https://support.troikatronix.com/support/tickets/new
                      Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
                      Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
                      Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

                      | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

                      1 Reply Last reply Reply Quote 0
                      • E
                        Elymas @Eva last edited by

                        @eva said:

                        <p>@woland its 4880x1200</p>

                         Is the 4880x1200 stage being driven by multiple physical displays or a single virtual stage setup?

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