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    Core Video Actors Not Appearing

    Troubleshooting and Bug Reports
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    • Skulpture
      Skulpture Izzy Guru last edited by

      Sorry to ask the obvious questions first, but it's my job as a admin...

      Have you bought the upgrade for Core Video?

      Graham Thorne | www.grahamthorne.co.uk
      RIG 1: Custom-built PC: Windows 11. Ryzen 7 7700X, RTX3080, 32G DDR5 RAM. 2 x m.2.
      RIG 2: Laptop Dell G15: Windows 11, Intel i9 12th Gen. RTX3070ti, 16G RAM (DDR5), 2 x NVME M.2 SSD.
      RIG 3: Apple Laptop: rMBP i7, 8gig RAM 256 SSD, HD, OS X 10.12.12

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      • crystalhorizon
        crystalhorizon Beta Platinum last edited by

        Yes

        Alexander Nantschev | http://www.crystalhorizon.at | located in Vienna Austria

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        • crystalhorizon
          crystalhorizon Beta Platinum last edited by

          Tried to get syphon running. There I saw that the actors are missing.

          Alexander Nantschev | http://www.crystalhorizon.at | located in Vienna Austria

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          • Skulpture
            Skulpture Izzy Guru last edited by

            Hmmm. If you haven't already restart your machine.

            Graham Thorne | www.grahamthorne.co.uk
            RIG 1: Custom-built PC: Windows 11. Ryzen 7 7700X, RTX3080, 32G DDR5 RAM. 2 x m.2.
            RIG 2: Laptop Dell G15: Windows 11, Intel i9 12th Gen. RTX3070ti, 16G RAM (DDR5), 2 x NVME M.2 SSD.
            RIG 3: Apple Laptop: rMBP i7, 8gig RAM 256 SSD, HD, OS X 10.12.12

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            • crystalhorizon
              crystalhorizon Beta Platinum last edited by

              restarting did not help

              Alexander Nantschev | http://www.crystalhorizon.at | located in Vienna Austria

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              • Skulpture
                Skulpture Izzy Guru last edited by

                Hmmm. This did happen to me a long long time ago and I can't remember what I did to resolve it. It could just be the license file, or it might just work and sort itself out - I really am not sure.

                Mark or someone else might be able to help. Any ideas @michel? 

                Graham Thorne | www.grahamthorne.co.uk
                RIG 1: Custom-built PC: Windows 11. Ryzen 7 7700X, RTX3080, 32G DDR5 RAM. 2 x m.2.
                RIG 2: Laptop Dell G15: Windows 11, Intel i9 12th Gen. RTX3070ti, 16G RAM (DDR5), 2 x NVME M.2 SSD.
                RIG 3: Apple Laptop: rMBP i7, 8gig RAM 256 SSD, HD, OS X 10.12.12

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                • Michel
                  Michel Izzy Guru last edited by

                  What you can try first is close Isadora, move your Isadora Registration file to the desktop and re-open Isadora in demo mode. Are the core files still missing?

                  As I can see you are from Austria I give you the path to the Reg. File in German:
                  Benutzer-->Für alle Benutzer-->isadora-registration.izr

                  Best
                  Michel

                  Michel Weber | www.filmprojekt.ch | rMBP (2019) i9, 16gig, AMD 5500M 8 GB, OS X 10.15 | located in Winterthur Switzerland.

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                  • mark
                    mark last edited by

                    OK. Some questions:

                    1. I see you purchased the USB Key. I assume you have the key and are using it to license Isadora.
                    2. Are you very sure you have Isadora Core and not just Isadora?
                    3. Did you follow the instructions in the upgrade email, erase your current copy of "Isadora Core USB Key.app" and install a fresh copy?
                    4. Did you then register the USB Key using the new registration code you were sent for the USB Key?
                    5. Did you then quit and restart Isadora before looking for the Core Actors?

                    Best Wishes,
                    Mark

                    Media Artist & Creator of Isadora
                    Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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                    • crystalhorizon
                      crystalhorizon Beta Platinum last edited by

                      **EDIT:** I removed most of the email content as it had all your details on. Mark will have a copy of this anyway.
                      ad 1) Yes I have the usb key
                      ad 2) and 3) as far as I remember I only got following mail by kagi: 
                      -------- Original-Nachricht --------
                      Betreff: Thanks for your purchase
                      Datum: Tue, 21 May 2013 13:15:07 -0700
                      Von: Kagi (sm) [](mailto:admin@kagi.com)
                      An: [nantschev@feinsinn.org](mailto:nantschev@feinsinn.org)
                      Kopie (CC): [imusic@kagi.com](mailto:imusic@kagi.com)
                      Payment fee received:
                      1 Quantity Payment for Isadora_core_vid, US 25.00
                      1 Quantity Payment for Isadora_core_aud, US 25.00
                      1 Quantity Payment for VAT_Austria_EU372000052_MwSt, US 10.00ad 
                      4) I dont remember that I got an email with a new registration code.
                      

                      Alexander Nantschev | http://www.crystalhorizon.at | located in Vienna Austria

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                      • crystalhorizon
                        crystalhorizon Beta Platinum last edited by

                        maybe there is a confusion with the email addresses: maybe you have the usb license to n...chev@gmx.at and the core to n...chev@feinsinn.org

                        [EDIT: removed full email so spam robots won't harvest them - MFC]

                        Alexander Nantschev | http://www.crystalhorizon.at | located in Vienna Austria

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                        • crystalhorizon
                          crystalhorizon Beta Platinum last edited by

                          Thanx for the edit

                          Alexander Nantschev | http://www.crystalhorizon.at | located in Vienna Austria

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                          • mark
                            mark last edited by

                            Dear feinsinn,

                            OK, well, you have a Windows license, which does not have the Core Features. I'm emailing you off forum about all of this.
                            (The online store should check for an ISW [Windows] serial number and prevent you from buying a Core Upgrade. But I never thought to put in this check.)
                            Best Wishes,
                            Mark

                            Media Artist & Creator of Isadora
                            Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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                            • crystalhorizon
                              crystalhorizon Beta Platinum last edited by

                              I´m using it on mac now, see first comment

                              Alexander Nantschev | http://www.crystalhorizon.at | located in Vienna Austria

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                              • crystalhorizon
                                crystalhorizon Beta Platinum last edited by

                                Ok , everything works fine now. It was a windows, mac license confusion.

                                Alexander Nantschev | http://www.crystalhorizon.at | located in Vienna Austria

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                                • Skulpture
                                  Skulpture Izzy Guru last edited by

                                  Glad you've sorted it :)

                                  Graham Thorne | www.grahamthorne.co.uk
                                  RIG 1: Custom-built PC: Windows 11. Ryzen 7 7700X, RTX3080, 32G DDR5 RAM. 2 x m.2.
                                  RIG 2: Laptop Dell G15: Windows 11, Intel i9 12th Gen. RTX3070ti, 16G RAM (DDR5), 2 x NVME M.2 SSD.
                                  RIG 3: Apple Laptop: rMBP i7, 8gig RAM 256 SSD, HD, OS X 10.12.12

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