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    Live settings codecs

    Troubleshooting and Bug Reports
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    • mockej
      mockej last edited by

      ok no luck with OS upgrade. Trying re-installing Blackmagic Desktop Video.

      rMBP (2015) i7, 16gig, AMD Radeon R9 M370X, OS X 10.15 | located in Johannesburg, South Africa

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      • mockej
        mockej last edited by

        no luck. Help will be appreciated, have a shoot of our show tomorrow to Wednesday, worried about this glitch... thanks in advance

        m

        rMBP (2015) i7, 16gig, AMD Radeon R9 M370X, OS X 10.15 | located in Johannesburg, South Africa

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        • Skulpture
          Skulpture Izzy Guru last edited by

          In this screenshot it says 'select output processing' and its set to off. If you change that does it then unlock the settings for you?

          http://troikatronix.com/troikatronixforum/discussion/download/354/Capture%20d%E2%80%99e%CC%81cran%202013-01-14%20a%CC%80%2017.15.19.png

          Graham Thorne | www.grahamthorne.co.uk
          RIG 1: Custom-built PC: Windows 11. Ryzen 7 7700X, RTX3080, 32G DDR5 RAM. 2 x m.2.
          RIG 2: Laptop Dell G15: Windows 11, Intel i9 12th Gen. RTX3070ti, 16G RAM (DDR5), 2 x NVME M.2 SSD.
          RIG 3: Apple Laptop: rMBP i7, 8gig RAM 256 SSD, HD, OS X 10.12.12

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          • Skulpture
            Skulpture Izzy Guru last edited by

            ^ I know thats the output BTW its just BM stuff can work in weird ways. I have limited knowledge of BM stuff but enough to know that often you have to click strange things and sometimes its trial and error.

            Hope this helps.

            Graham Thorne | www.grahamthorne.co.uk
            RIG 1: Custom-built PC: Windows 11. Ryzen 7 7700X, RTX3080, 32G DDR5 RAM. 2 x m.2.
            RIG 2: Laptop Dell G15: Windows 11, Intel i9 12th Gen. RTX3070ti, 16G RAM (DDR5), 2 x NVME M.2 SSD.
            RIG 3: Apple Laptop: rMBP i7, 8gig RAM 256 SSD, HD, OS X 10.12.12

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            • Armando
              Armando Beta Gold last edited by

              Dear arievanegmond

              I have the same problem Not only with the thunderbolt Blackmagic Intensity, but also with the Canopus ADVC55 and the ADVC 110. And this is new. I'd say it is an apple thing. What system are you running? (By the way, as Mark says it is better to put our configuration in signature. So everybody knows.
              ANd by the way I can't still capture in hd..... grrrrrr
              Thanks

              Armando Menicacci
              www.studiosit.ca
              MacBook Pro 16-inch, 2021 Apple M1 Max, RAM 64 GB, 4TB SSD, Mac OS Sonoma 14.4.1 (23E224)

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              • mockej
                mockej last edited by

                Hi Armando, arievanegmond, Skulpture, Mark (especially)

                This problem is threatening an upcoming show in Berlin in June... would be great to figure it out before then. I am doing what I can to investigate. Here is what I know:
                1\. The problem exists on my Mac Mini (i5, 256MB Radeon, 6GB RAM, OSX 10.8, Izz 1.3.0f25), and **not** on my MBP (i7, 1GB Nvidia, 8GB RAM, OSX 10.8, Izz 1.3.0f25)
                2\. Same OS, same Izzy, same Blackmagic software
                3\. Not only are the compression options "frozen" on the Live Capture Settings on the Mini, but there is a glitch in the drawing of the dialogue. Look at arievanegmond's screen capture of Jan 16... the word "Motion" is obscured and other text is displaced.
                The struggle continues...

                rMBP (2015) i7, 16gig, AMD Radeon R9 M370X, OS X 10.15 | located in Johannesburg, South Africa

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                • Skulpture
                  Skulpture Izzy Guru last edited by

                  The thing that seems most different to me is the graphics card. One is Radeon the other Nvidia?

                  But let me be clear; I am just clutching at straws here. Because its the only thing that is different really; apart from RAM and physical machine build.
                  BUT to purposely contradict myself (?) I am not sure how a graphics card responsible for outputting video could/is stopping video input.
                  I hope you get it sorted anyway....

                  Graham Thorne | www.grahamthorne.co.uk
                  RIG 1: Custom-built PC: Windows 11. Ryzen 7 7700X, RTX3080, 32G DDR5 RAM. 2 x m.2.
                  RIG 2: Laptop Dell G15: Windows 11, Intel i9 12th Gen. RTX3070ti, 16G RAM (DDR5), 2 x NVME M.2 SSD.
                  RIG 3: Apple Laptop: rMBP i7, 8gig RAM 256 SSD, HD, OS X 10.12.12

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                  • mockej
                    mockej last edited by

                    ![](file:///Users/mockej/Pictures/professor-farnsworth1.png)
                    ![](file:///Users/mockej/Pictures/professor-farnsworth1.png)
                    ![](http://troikatronix.com/troikatronixforum/utility/thumbnail/FileUpload/2f/64fb36-professor-farnsworth1.png)
                    Good news, everyone!!
                    My initial hunch about the glitch in the drawing of the live input setting dialogue paid off. It is not a problem with the availability of the codecs at all, but rather seems to be a mis-rendering of the dialogue which de-activates the dropdown list of codecs. This may very well have something to do with the graphics card or native screen resolution.
                    The fix on my Mac Mini was was simply to drag the bottom right corner of the dialogue out all the way, so that the dialogue fills the screen. Then back to minimum size, repeat a few times to force re-drawing. Then switch to the "Source" tab and back. This worked for me, will be interesting to see if it solved your problems too arievanegmond and Armando.
                    Mark, it may be worth looking into that dialogue as it seems to have a render problem even on my MBP, which always allowed the dropdown but the dialogue still breaks up if resized:

                    Please let me know if this works, I am very relieved as I have just invested in the BM Thunderbolt 3D and was going mad trying to get the show running smoothly... hoping for the best for you also.
                    m

                    64fb36-professor-farnsworth1.png d3e0c6-livecapdraw.png

                    rMBP (2015) i7, 16gig, AMD Radeon R9 M370X, OS X 10.15 | located in Johannesburg, South Africa

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                    • Armando
                      Armando Beta Gold last edited by

                      It works!!! And once it is done I have access to the menu again!

                      Armando Menicacci
                      www.studiosit.ca
                      MacBook Pro 16-inch, 2021 Apple M1 Max, RAM 64 GB, 4TB SSD, Mac OS Sonoma 14.4.1 (23E224)

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                      • arievanegmond
                        arievanegmond last edited by

                        sorry for the late answear..but it works also with the blackmagic...
                        thx everyone

                        AriĂŠ van Egmond
                        www.arievanegmond.net

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